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Kalathil Lake Resort – reviews, photos

Chemmanakary | Vaikom, Kumarakom 686143, India
Hotel amenities
Kalathil Lake Resort
Ranked #13 of 21 hotels in Kumarakom
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    14
    9
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Date Rating
Bangalore
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Pathetic is an understatement - I found a dead RAT in my AC”
1 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

I found this place absolutely shoddy, can hardly be called a resort, I found a RAT in the AC.

I complained 3 - 4 times to house keeping however no one turned up to clean.

When i went & spoke to the Manager about my problem he started smiling!!!

I was not give a different room, they just removed the RAT from my AC & made me stay in the same room. I could not switch on the AC as the AC was not thoroughly cleaned & was a serious Health HAZARD for my family.

I strongly advise not to visit this place!!!

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Brijesh_Mitra about Kalathil Lake Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MM VARUGHESE, Manager at Kalathil Lake Resort, responded to this review
14 March 2012
Dear Sir,

Hearty Greetings from Kalathil Lake Resort

We are extremely sorry for the inconvenience caused to you during your stay at our Resort. Normally pest like rats, flies, lizards etc. are not seen in our Resort, due to the excellent pest control service and strict check up conducted by our pest control agency.

As for the delay in attending to your calls, though usually our team attend to all calls within 15 to 20 minutes, that particular day, due to extremely low voltage of electricity, 3 air conditioners develop minor problems and the team had been engaged for its repairs, all complaints could not be attended to in time. We are extremely sorry for the same.

As you are aware, our property is situated amidst large number of coconut trees. The type of rat seen in the room is a rare specimen. It moves through the top of the trees, make holes on the tender coconut and drinks its sweet water. It is very rarely seen in this area. We have seen its for the first time of the past 4 years of our operations. We have already sprayed repellents on all our coconut trees so that such incidents may not be repeated in future. This pest can enter though the front door only. May be the front door was left open for some time, so that this pest could enter inside the room. On seen the presence of human being, it hides somewhere and possibly in could take shelter in A /C duct. Since this type of rat do not hide in the mud holes or walk though muddy places, it is not likely to carry germs. However, we have been told by the electrician, who removed the [est tat he has cleaned up the duct with antiseptic solution.

Since all the rooms where full that day, we had no alternative other than offering to shift you to a nearby property, offer of which you have declined. As such, we were of the impression that you were happy with the stay and could not further proceed, which definitely cannot be construed as an excuse. We are extremely sorry for all what happened due to the communication gap and may be a wrong feed back reporting by our own staff.

We would request you to visit our Resort once again and vouch for yourselves, what arrangements we usually make before admitting guests and testify the standards. We offer you all expenses and a two day complimentary stay. We are sure, you will enjoy the rare ambiance and tranquility of the VEMBANAD LAKE SHORE with us.


Thanking your


Executive Director
Kalathil Lake Resort
Chemmanakary (North of Kumarakom)
Vaikom
Kottayam
Kerala
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Bangalore, India
1 review
3 helpful votes 3 helpful votes
“Horrible experience - not at all a resort”
1 of 5 stars Reviewed 31 December 2011
3
people found this review helpful

As most of the people mentioned the approach to the lodge ( I wont call it as a resort) was bumpy but we had no problem with it. We ( two family with 8 people) had a very bad experience with this place. WE have reached around 8.00 pm, there was no welcome drink. I was shocked to see a one ruppee sunsilk shampoo pocket in the bathroom as shamppo. the bathroom is smaller than my apartment bathroom. The bathroom is a highlight in any resorts, that why I wanted to call it as a lodge instead of resoort. I also have a better water heater in my apartment, the water heater was so tiny and we had to wait more than 10 minutes to get a bukcet of water. No dressing table and no hair dryer. needless to say they dont have any bath tub and bath room size is 3.5 feet by 6 feet.

The bath towel rack was broken, never got fixed during our two days stay there. The dinner buffet was very poor quality but they charge Rs.450 for that. Since you cannot approach the main road if you dont have your own vehicle, u have no other choice than paying for this.

Overall we had a very bad experience. We never had such a horrible experience in any of our stay in the last 10 years. Worst place to say, I honestly do not recomment this place at all.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask drxyz99 about Kalathil Lake Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MM VARUGHESE, Manager at Kalathil Lake Resort, responded to this review
29 February 2012
Dear Sir,

Hearty Greetings from Kalathil Lake Resort

Fir we are extremely sorry for the inconvenience occurred during your stay, As you know we have 26 rooms in different categories. Every rooms is having a very spacious balcony overlooking to the world famous Vembanad Lake or our inside lake canals. You stayed in our Base category room only, in the mean time you have an option to upgraded the rooms as per you said requirements. in standard category rooms we are providing Branded Shampoo sachets (we accept your comment that is not kept in a shampoo container, but it was a commonly using good branded shampoo), Soaps, Comb,Shaving kit, Dental Kit,Mini Fridge, Coffee Maker, Mineral water on complimentary basis, and all other standard amenities. Hair dryers are normally we are offering on request from the Guest side, If once you call to our any service department you had an option to avail it immediately. Mean time we would like to inform you, Once your commend reach to us we upgraded the amenities in a more better classes in our base category rooms also. Breakfast ,Dinner and Lunch Buffet we are offering a full course menu with all possible cuisine. We also feel badly about our road access condition in your visiting time, that was the delay from Japan Water Project , but now it is perfectly very good condition. Now we have 3 very good roads access to Resort. We have Boat Transportation Facility also. but you came with your own vehicle in that time, so transportation by water also was not required . Our bathroom space 40 sqr ft in the Standard room , We hope considering the room as a standard base category bathroom having enough space with hot water and adequate amenities , we accept your comment as we don't have bath tub in our standard category. But in our other categories we are offer a very spacious bathroom facility with bath tub and modern facilities, as we mentioned above you had an option for opting those category also for the more better facilities. Mean time we are accepting your commends, we will make sure the guest needs in a better way in future with out any fail. We are kindly requesting you to come and stay our resort again for a better and comfortable stay

We wish you a happy and memorable moments in all time

For Kalathil Lake Resort

Executive Director
Kalathil Lake Resort
Chemmanakary ( North of Kumarakom)
Kottayam
Kerala
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“Good choice for a quiet and peaceful stay”
4 of 5 stars Reviewed 28 December 2011

we stayed here on 11th/12th Dec 2011. The resort located a little bit further in from main road and need to pass through village road. the way is a bumpy road and while wondering if the hotel will be good, we reached a beautiful place and it is a very decent nice looking resort. although you can't do much here except the free boating in the lagoon but it can be nice quiet,resting stay. The lagoon room we stayed was nice and clean. it is worth to stay here. always recommended. Hotel management: If you are seeing this:good job and you can further beautify the place by improving the lighting surrounding the lake and room with more cozy lighting.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Thanish R about Kalathil Lake Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 helpful votes 2 helpful votes
“An excellant destination for quiet holiday”
4 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

We took a couple of days vacation at this Resort along with my family 0n December 12th to 14th.Although the location is isolated having narrow access through villages,one tends to get
refreshed,once at resort.It has large area in a natural habitat, and provides all facilities to make it an ideal destination for holiday,for all age groups.Rooms,both on lake side and lagoon side are equally good and provide best value for money. Food caters to all tastes and the staff is very modest and well behaved. Summing up,this is a place, one can put on the list of holiday destinations

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask wgorde about Kalathil Lake Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
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Reviews in 3 cities Reviews in 3 cities
“Horrible experience-not unto international standards!”
2 of 5 stars Reviewed 1 December 2011 via mobile

We reached there after a road trip through a rough road ,and at times we wondered if we were lost...finally reached there and went through a wrong way as there was no sign post for reception..the receptionist when called earlier and on arrival seemed inadequate to either guide us or welcome us ..we sat in the lounge for at least half an hour before we knew where we were going to..inside rooms the curtains had black stains,some ants in the corner of the rooms..we came here to stay for 2 days and left a day earlier,not bothering to go for the complimentary summer cruise!

  • Stayed January 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Holidayman11 about Kalathil Lake Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MM VARUGHESE, Manager at Kalathil Lake Resort, responded to this review
6 April 2012
Dear Sir,

Hearty greetings from Kalathil Lake Resort

We are sorry for the delay in responding to the complaint recorded in January 2011

Our road condition was extremely bad. A very know drinking water scheme got implemented with the help of Japanese Govt. Unfortunately the huge pipes were aid through the road connecting our Resort as you know, Govt. Machinery took 2 years time to finish it. However with our making hue and cry and exerting political influence we now ultimately got three excellent road connections up to the Resort from the main road ie. 3.5 Km. We are now proud of the best access from Ernakulam, Kottayam etc. in addition to that we have stared picking up guests by our Sikkara Boat from our Boat yard

We have introduced many steps to tap all the deficiencies and in our efforts for turning around we changed a set of staff and pest control agencies. We are sure know you will find our place - a ten acre property with best landscapes,peaceful and defect free

For Kalathil Lake Resort


M M Varughese

Executive Director
kalathil Lake Resort
Chemmanakary
Akkarapadam P.O
Kottayam
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Additional Information about Kalathil Lake Resort

Chemmanakary | Vaikom, Kumarakom 686143, India
Price range (per night):* INR4,138 - 6,654

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