My family and i (12 people) booked a table for Boxing Day lunch and sorry to say we wouldn't do so again. Its a shame because I have been to The Waveney for lunchtime bar meal and enjoyed it. However today the service from waiting staff was very poor.Disorganised and slow. Yes it is Christmas and we appreciated that but when you have to send back food to be heated up because by the time the vegetables arrived the meat and yorkshires are stone cold surely that warrants an apology? Not with the waitress serving us. We felt our table was being avoided possibly because we mentioned poor service to the waiter. We think the manageress took our order for puddings and was 1st rate but it was a shame that she didn't ask us if there was a problem. At the end of the meal she wasn't about and we were glad to leave so didn't seek her out. It was an uncomfortable experience.
- Waveney Hotel Beccles
