Just arrived home from our trip to Gol. To call this place a RESORT is very misleading. This place is a cheap motel if that. Probably built in the 70s and NOTHING has been done to it since.
Major issues, NO AIR circulation in the rooms - A/C doesn't work, windows don't open. NOT all rooms have phones or fridges. Phone is not always essential, since I was traveling with an infant alone, could of been useful to ring front desk for some necessary issues, i.e. to come and turn the AC on or open the windows/patio door before we both suffer from heath exhaustion.
Helping you in with your luggage is something unheard of in that hotel. Under normal circumstances, I can carry my own luggage in; this time, I was traveling with my infant son alone - couldn't juggle the luggage and him. After explaining myself a few times, somebody finally came along to help me with my stuff into the room.
I usually don't care about a hotel's decor, so I'm not going to comment on the decor, the only thing though, that the hallways are filthy, and very run down... Rooms are adequate, but definitely nothing special. If you want a double bed, you get two single beds pushed together, otherwise you end up with two single beds in a room with a night stand between it.
We moved from the 1st floor to the 3rd floor -- there was a major difference in the rooms between the two floors. Having said that, the AC still didn't work, but at least we were able to open the windows in our room. Unfortunately we ended up getting a room which shares a door with the joining room. So the noise level was unbearable until 0100 or so... cause the Norwegian family next door was there with 3 children and they didn't have a bed time... So if you do decide to stay there, do request a room on the top floor but make sure you get one which has a wall between your room and the next room and not just a door.
FOOD: The question should be WHAT FOOD? This was Easter Weekend and certainly there was a very poor choice of food. Breakfast, you get your standard eggs, bacon etc. EXCEPT there never seems to be freshly made scrambled eggs or much of it left by the time we got to breakfast... Breakfast suppose to be open until 1100 we were there by 0900-0930 and there was not much food left to choose from. Dinner was equally poor and with very little selection. For the price one pays you would think you would get a grand buffet.
The Tropicana Water Park, what a JOKE... Again, this is something that was probably a really amazing thing back in the 70s, but now... it is extremely outdated, could use a good scrub down and a lot of maintenance. My son who is 8 months goes baby swimming on a regular basis -- he loves ducking under water, but there was no chance for him, cause the kiddie pool was barely 20cm deep, and the big pool which also turns into a wave pool was just way too cold for both of us to be in. By the way, in the kiddie pool children up to 7 years are allowed which is kind of ridiculous if you are there with an infant or a toddler and these bigger kids slide on top of them... I didn't have a chance to try out the water slides, so no comment on that. Change rooms were horrific, floors dirty, despite the fact that you had to remove shoes before entering the change room. showers, grubby and bench in the sauna broken.
To sit under a light for light therapy can be beneficial in the winter months, but then they should have set it up with an inviting nice atmosphere, that one would want to sit there.
There is not a single pamphlet, map or anything in the room or at reception to give you any ideas of what you can do in the area -- where to go for a hike or a walk. What events are in the area, what one can do with children... In the room, there is no information about the hotel, i.e. restaurant opening hours, food selection, room service, internet NOTHING... it's all a guessing game... So if you don't have a phone in your room guess what, you would be running back and forth all day long just to find out some info.
Maybe for Norwegian this is a really great RESORT... but for anybody else who has traveled before, I think would be much better satisfied staying somewhere else. It's expensive and get absolutely NOTHING for your money. Overall very disappointing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC