We came here in August 2011, although its late to write a review would like to give our experience.
When we arrived they actually tried to rip some of our party off by making them pay full adult price yet only allow them to have a child's all-inclusive wrist band (as two of the members were 17 and half years old.) Staff at reception really didnt care about you or your feelings, they were very arrogant and rushed everything.
We actually stayed on the second floor which looked terrible compared to the 3rd,4th and 5th.
The room was average, plain and dated. NO storage space, me and my boyfriend lived out of our suitcases and had 5 hangers between us! Balcony was a lovely size with a brilliant view of the sea! Bed was comfortable, nice size with plenty pillows. Obviously from other reviews the hotel was on a plain route. They never stopped especially between 7 in the morning and 12 at night were the busiest times with them flying over every 8-12 mins!! Iv never heard planes so loud in my life, often they was that loud that they woke you up frightening you! although they were nice to look at when you was sunbathing. Air-con was ridiculous!!! the room was constantly stuffy and hot which made it very difficult to sleep. Most nights it wasnt working properly, one night in particular me and my boyfriend had to drag a mattress outside and spray insect repellent around us! however then got no sleep because of the planes!!
We finally give up as soon as breakfast opened and slept most of the day away. we complained about the air-con to reception and to the hotel manager and three days later nothing was done about it.
The restaurant was very large, plenty of variety, serving new things on each day. Salad was delicious! the snack bar also served very tasty food, loved being able to get as much food and drink as i wanted.There was no wait more or less every day to get a table in the restaurant. There was no desert left after meals so make sure you get that before your starters and main courses. Some of the bar staff was lovely and others weren't. Most of the time there was a small Q for drinks, but what do you expect in 40degree heat! Very generous with alcohol! there cocktails were brilliant!! they had good entertainment whilst making them too.
The animation team were faultless and such amazing people. Lots of activities throughout the day for everyone to get involved in. The public toilets in the hotel were not very nice at all... urine and toilet paper all over the floor. No soap or paper towels to wipe hands. Lots of cats randomly walking around. The crickets were so loud! The pool was lovely and massive!! good temperature but very deep, which is good for jumping in ect. life guide on duty most days to keep order. A child cut open his leg and foot due to glass in the pool and broken tiles. He remained in a wheel chair for the rest of his holiday. Be careful when walking around the pool as it was often slippy. SUNBEDS... (or lack of)! you HAD to be up for 7am to get 1 ! people went down reserving them and not even showing up the whole day. However we did go in peak season so again what can you expect.
There was loud music played all day, which was fun but always repeated.
our room was cleaned every couple of days and became very dusty towards the end of the two weeks. i didnt feel like my stuff was secure and safe in the hands of the maids and every day would make sure my stuff was still there like my money, watch, jewelry. We often had to ask for more toilet role and fresh towels most of the time because the room hadn't been clean that day. the hotel has lots of shops, bars and restaurants right next door. The sea was very nice, a little hard to walk on and to get in and out of as so many rocks. Met lots of nice people there including the animation team who made the holiday more enjoyable. Lots of kids entertainment, nice to see them having so much fun with discos and shows. They had a different theme for each night, one night they had bingo, another disco, fire tricks and dancing on a bed of nails, sing competitions, and men versus women night. Really had you looking forward to what was going to happen each night.
overall was a really nice holiday, i wouldnt of paid so much for it because it did have some bad point (but dont they all) that i would like to warn other customers before they try it out for themselves.
I would return to Rhodes but not really to this hotel just in case the animation team weren't the same people as they made our time there 100% more better!
Room Tip: Go higher than 2nd floor and Make sure you room has working air-con!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC