It is my first note on Trip Advisor , and the reason why I'm writting it is because I owe so much to this site, that I have to contribute . Here is a hotel from the Relais et Chateaux famous hotel network, red in the Michelin guide, so we expected the best. We spent 2 nights in a delux room and we could not beleive this hotel, except for the wonderfull architecture and view from the room, belongs to this prestigious chains or is so much recommende in the MIchelin.
SOme examples:
1. The matress is so tough we had back pain for 2 days
2. No room service menu in the room, when I phone reception to see if there was a room service, they said, yes if you wish. Then I asked for the menu that was not in the room. The lady from reception said that it is normal because rooms service menu is in the reception! O yes, this is very normal. Finally someone brought the menu to us and said" please order quickly because I finish at 9 and it is already 8.30, at 9 I finish my service"! There was not drinks list and we asked for a bottle of wine, the waiter said :" what price? and we said, OK a Pauillac for 70 euros". The wine was delicious I must say. But we order from the short list of 5 dishes an "entrecôte, in English I think it is Sirloin steack, and it was think like a cigarette paper as we say in France. This hotel has a restaurant that is 1 Michelin star....so how they can serve such a bad meat!
3. When we went for breakfeast in the morning, there was only one person for 12 of us. This would not be a problem expect that this lady had to walk 70 meters to go to the kitchen and bring coffree, muffins and croissants, the (by the way horrible and pretentious) little pots of cream, marmelade, etc..., so 3 trips each time. There is a little table with ham and bred . THE BRED WAS NOT FROM THE DAY!! The croissants are industrial!! But no water or juices. We asked for water and after asking twice we decided to drink latter. SO my recommendation is that you dont have breakfeast there.
A very good point: the fantastic view from our room, even if we had to jump 1 meter to get to our bed. It is so high! because this is the way you get the view on Bordeaux, the river and the vine trees just in front of your beuatifull window.
It is a pitty such a beautifull place has such a horrible service and breakfeast!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC