Overall, our 6 day stay was nice. The property is very private, quite beautiful and the staff very friendly. However, the amenities (namely the golf carts) were not available to all guests. We were told that only the "higher paying" guests had use of their own private golf cart. My husband and I were in a one bedroom Villa which, according to them, did not qualify us as a "higher paying" guest. Of course this made us feel like
second class citizens even though we had paid a good sum of money for the one bedroom Villa. In order for us to take advantage of the adjoining property (Cap Juluca) we had to walk or wait for their van to take us there. We found this extremely inconvenient! The other thing that was lacking was housekeeping. Overall, the Villa was quite clean but the staff rarely cleared off our headboard/nightstand. After a long day out & about we would come back to coasters, water glasses and pop cans left on the headboard/stand in our bedroom. In addition, all the dishes we dirtied throughout our stay were hand washed by a staff member in our kitchen. After wondering for some time why the dishes were hand washed, we finally came to the conclusion that the staff did not know how to use the Villa's dishwasher. In addition, the website mentioned a private chef - insinuating that every Villa had it's own chef. However, there is only one chef on the entire property that cooks for all the guests. Lastly, there was no oven in our Villa and the pool was not heated. I could not withstand the cold water temperature in the pool so I used the heated jacuzzi instead. Overall, the daily rates at Sheriva indicate that this is a high end property. However, not all guests are treated equally and if you want top notch service stay in a Villa that has at least 2 or more bedrooms.
