My husband and I read the reviews on Tripadvisor for the hotel before booking a holiday for my daughter, grandaughter and myself.
Having arrived at the hotel in the early hours of the morning with a 3 year old, we were allocated a room with only one bed. We had booked a room with 2 beds and a cot as I was travelling with my daughter and grandaughter. The only option offered was to downgrade from the 5 star wing to a 4 star room and pay extra. On waking we were horrified to see the state of the room. The bathroom was disgusting, cracked tiles, dust filled fan unit over the shower, chrome shower control covered in scale, filthy toilet, broken power point near the wash basin, the carpet in the room and the bathroom tiled floor were dirty, wood was cracking off the doors, the outside balcony furniture was covered in a white powder and needed replacing due to weathering. Tiles on the roof below the balcony were cracked, this was over a main pathway. There were also open power points level with the bed height.
After breakfast on our first morning we went to the childrens pool with my grandaughter. The baby pool is circular and measures about 3 metres across. The plastic drainage cover was unsafe, in places it was raised up and I saw several children trip on it. I asked a hotel worker if it could be looked at as it was potentially dangerous but he gave a cursory glance but nothing was done about it, even by the next day.
At lunchtime we would have liked to try some of the freshly prepared food being cooked at the food stand next to the pool bar area, but there was no cutlery or plates. I asked a member of staff (on behalf of several people who were also waiting patiently) I was assured that they would be brought over very quickly. The member of staff did come over minus the plates etc and chatted to the girl behind the bar.
In the afternoon whilst my grandaughter was playing in the pool some hotel guests started throwing glasses and cans down from their balcony which overlooked the pool. My daughter and other parents went to one of the pool staff to report what was happening but he told them that he couldn't do anything and to go up to the reception. Nothing was done.
The food was not of a 4/5 Star standard, it was very mediocre. and not particularly appetising When we discussed the problems we encountered with our 'Rep' she said "We had to understand that it wasn't the same as a 4/5 Star in many parts of the world." I can vouch for that.
If you enjoy exceptionally loud entertainment which is heard through walls and double glazing on the top floor, in the block furthest away from the entertainment stage and which continued after midnight, this hotel would be perfect for you.
Our room was not serviced at all whilst we were there,and we ended up making our own beds on the second night.
The tattoo parlour was also a rather strange 'shop' to have within the hotel.
I appreciate that our opinion of the hotel was not helped by the parents who decided that their pre-teen children did not require any supervision and left them to cause havoc in the baby pool by attacking the toddlers and taking their toys. One little Russian boy was dragged out of the pool by his feet because he couldn't understand what the older boy was saying. When challenged they were extremely rude to everyone who spoke to them. The staff were not interested in helping.
This hotel is marketed as a 4/5 Star, having travelled all over the world this has to be the worst hotel that I have ever stayed at in 40 years. We checked out on our second day and checked in to the Elegance Hotel (I am going to review this hotel and show photos) The very small additional cost was well worth it, we had a wonderful time.
We travelled to the Green Nature Resort last July and I have waited until now - February- to see how I felt about this hotel. This was meant to be a relaxing break but even now I feel upset when I think about the hotel that had promised so much but delivered nothing but sub-standard accommodation and service. Unfortunately the photos I took showing the dreadful state of our room and the childrens pool would breach the Tripadvisor rules for publication, I have shown them to horrified friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC