I expected Shangrila county to be cold in first week of Nov but I did not expect the lack of heat in the hotel. I came prepared with overcoat two layers of sweaters. My wife had cashmere scarve and gloves. The heat turned on in the room only between 8 pm and 12 midnight. There was no heat in any public area. They did have electric blankets and electric mattress. Hot water for shower was good and strong but getting out of the shower in early morning could induce sudden hypothermia. Additionally, the hotel lost electricity twice during my two nites stay, each time for about 20 to 30 minutes. Apparently, this is a city wide problems because they still seem to have roving dark out. We are at the edge of Tibet in geographic location but in practically, we are in Tibet. I guess it still get room for improvement in delivering essential services. I ate hot pot in hotel one night and it is quite expensive for Yunnan standard. I paid $100 for it. All in all, it would have been much better if it was summer.
Mountain sickness is a real issue here especially if you are going to the national park and do any hiking. We have a second home in Colorado at 9300 ft and my wife still feel the altitude problem. They sell portable oxygen canisters in the store on the way to the park. Buy it just in case you need it.

at our roundtrip in Tibet we stayed 2 nights in this beautiful tibetian hotel. The rooms we got were very nice, comfortable and excellent decoration. Beds were excellent and we slept like babies. The service was excellent, we got what we wanted - only problem is that the bar closes around 22:00 and the hotel is located far outside the citycenter - not a way to walk in the night - and maybe difficult to navigate a taxi when you don't speek local language. So staying there is more relaxing ... Breakfast is a challenge, if you some too late you might have some problem to find a place in the too small restaurant. But the breakfast buffet we got was it worth to stand up a bit earlier than the rest of the travellers :-))) we enjoyed the stay !

My family stayed here for about four nights at the beginning of August. After reviewing their website, I booked directly with the hotel, which took a bit of effort, but the rate included their nice breakfast, which was not included in the booking site I visited. Other things on the plus side are: absolute quiet at night (nice escape from the noise of the city), friendly staff, a Tibetan vibe, location in front of a hill that makes a nice day hike, and the hotel's willingness to squash two twins together so that the three of us (two adults and a child) could squeeze into a big bed together. But the room and the en suite bathroom were both rather small. It is located about ten to fifteen minutes by foot from the old town, so it requires a bit of effort if you'd like to get out and about or have a meal elsewhere. And have a meal elsewhere you will, because the restaurant is wickedly overpriced and slow. Three simple pasta dishes took the restaurant about an hour to prepare and cost RMB 302 (approx. USD 44), including two soft drinks. (I eventually asked if I could help to prepare the dishes, but was politely rebuffed.) I'd give them four stars if they could have handled the check-out better: After a young woman at the front desk could not, after about twenty minutes, figure out how to handle our payment (through a standard PRC-issued debit card), she knocked on the door behind the reservation desk. Out came a young man with tousled hair who had been napping (it was around noon), and he managed to handle the payment. Sorry to wake you, buddy, but we're trying to get somewhere!

I went to this hotel during a trip in the Yunnan province and I have to say that I was a bit disappointed. From all the information I gathered I was imagining it as a Tibetan style boutique hotel or luxury lodge but it in fact nothing more than a big guest house which makes the price expensive for what it is.
The location is outside of the city but anyway if you are willing to go to Shangri-La, it is not for the excitement of a bustling megalopolis!
The rooms are austere with little decoration and could use some refreshment.
The restaurant on the ground floor has nothing special in terms of atmosphere but the food is local and very tasty.
The positive point is the people who are working there. They are very friendly, smiling and always willing to help which make the stay pleasant.