This was our 1st visit to MLD and to Santa Maria.
We arrived at the Santa Clara airport at just before 1am on the 3rd. The flight down went off without a hitch. The Sunwing staff were friendly and looked after all of our needs on the way down.
We arrived at the hotel at approx. 3:30am. Had a very fast check in, and the bellboys brought all of our luggage in short order. We arrived at our standard room and it appeared clean and comfortable. Maybe missing a bit of the wow factor, but still large, and clean.
That morning, we met another couple that was on our flight down, and they mentioned that they upgraded to a superior room and it was quite nice. We decided to check it out and the front desk was quick to get someone to take us over. It was very nice, had more of a wow factor, and a walk in closet. The wife was sold, so I was told to pay up. The only hiccup we had with the new room was that we were suppose to receive a bottle of rum with the upgrade. I had to ask for 6 days at guest services before I went to the front desk to finally get it on the last day.
The resort is very large. Three main areas, Family section, adult section, and main lobby/entertainment/amenities area. It takes a bit of time to get your bearings since there are so many paths and buildings. The paths do have maps, and building guides, so it is easy to get around.
The entertainment in the evenings is good. If I can say anything negative about it, its that it starts a bit too late (9:30p.m.). We did not observe the daily entertainment around the pool or on the main portion of the beach. We were on a quieter portion of the beach for the most part, which is what we liked.
The beach and water were wonderful, well expect for one thing that I will discuss at the end of my review. The sand is white, the ocean is clear and a beautiful color. You can walk out a fair distance before it is up to your chest. We brought snorkeling gear, and were able to see some fish, even though there is no structure around MLD. On the last day, I actually had a school of fish (about 20) swim with me for about 500 feet, and when I started to swim back, they turned and came back the entire way with me. That was cool.
The food. Well this is one area that seems to be tough in Cuba. First off, let me say, there was a lot to eat, decent variety, and cooked properly for the most part. The only thing that I was slightly disappointed at was the fact the menus did not really change from day to day. You knew pretty much the foods that were going to be served each day at breakfast, lunch and dinner, with maybe 1 or 2 exceptions. With that being said, the quality was good, and there is something for everyone.
The A la carte restaurants were not of the superior variety, but the atmosphere was very good, the service was very good, but I would only rate the food as good in 2 or the 3 that we experienced. The Romantico meal was very good, with a very tender beef dish.
Now for the complaints. First off, this complaint is NOT about the resort, rather it is about a portion of the tourists that were at this facility.
WHAT THE HE** IS WRONG WITH YOU PEOPLE!!!!!!!!!!
You are visitors in another country and you smoke like chimneys and then throw your butts on the ground even though there are ashtrays every 50 feet or you litter the beaches with your empty cups or other garbage and expect the locals to pick up after you. You people should be ashamed of yourself, you are disgusting pigs, and I am having a tough time refraining from saying exactly how I feel.
As Canadians, I thought we had far more class than that. Apparently some of our neighbors in Eastern Canada never got the memo as how to act. I am not going to stereotype everyone, but the guilty ones know who they are. Then again, maybe not. They are probably too arrogant to care about others.
All in all, it was a wonderful time. The locals are very friendly and make every attempt to accommodate us as visitors. I thank you for your generosity of allowing us share your beautiful country and hope to return again someday.
- Melia Cayo Santa Maria
- Melia Hotel Las Dunas
- Melia Las Dunas Cuba
