We just come back from the resort last night Feb.10 2012 .Our stay at the Melia resort was very nice and thanks to all staff there very memorable holiday.

Just to let you know flight with Air Transat was very nice and on time. When you get there at the small airport customs was good and pretty fast.
Then get on a nice coach to get to resort which is aprox.1.45min ride but time is going very fast and the tour guide on the bus very good and lots of Cristal cold beer . During the ride you get all info and check in so when you get to resort just take your carry on and go to your room Bell boys will bring you language to your room.There is only one thing you may experience problem to find your room if you arrive late night .The buildings numbers and lights are not as good as they sholud be.Buildings numbers are on small boards by the walkways keep eye on them.

Rooms are nice and very clean. Lots of space and bright.

Food service thank to Fernando Rodriguez Luis and his staff is great. Buffet Santa Maria is always fresh and clean, then there are other restaurants which are very clean and good food .would recommend El Portulano , El Almirante and Sakura which we had our La,carte dinners Very good job . Then there is the Casa Da Vinci very good fast food and great service by the staff .Good burgers and sandwiches, but also for coffee lowers espresso. Very close to pools and central Location of the resort.
Then there is a beach and the ocean .If you don’t see it then you don’t believe .Water is so clear and blue as you see it on the traveler’s pictures.
Then there is and lobby bar and very good selection of drink include coffees.

It is very nice and kept resort .Lots of green and flowers all over.

Our experience it was well spend money for time at The Melia Cayo Santa Maria in Cuba.

Thank you all the staff for friendly welcome and stay at Cuban hospitality .

I stayed at the resort from Jan 28 – Feb. 5 and my overall impression is that the employees work extremely hard to ensure their guests have a wonderful experience and that they make the most of the resources that they have. We had a fantastic holiday.

Food: plentiful and well prepared – I think that most people would enjoy the food. “Foodies” however may not be satisfied as they use canned or frozen vegetables/fruits for items that are not in season e.g., bruschetta that is made with canned tomatoes does not taste the same as bruschetta made with fresh tomatoes – but it was fine for me. I don’t have children but I’m guessing that parents would find plenty of options their kids would enjoy. I’m also guessing that your experience with the food will vary depending on what time of year you visit the resort (i.e., they may have more fresh fruits and vegetables when it is not their “winter”). My favourite a la carte restaurant was the Japanese – loved the sushi and tempura! I also appreciated the live music at some of the restaurants – particularly the clarinet/acoustic guitar duo at the Mediterranean restaurant.

Beach/Water Activities: The beach is wonderful – but was very windy during our stay (not that the resort can control this – just something to consider and pack accordingly). I believe that we had 2 yellow flag days and the rest were red flag days – not sure if that is typical for the time of year (late January/early February). We were a bit disappointed that we didn’t get to use their kayaks or paddle boats (the boats can only go out on green flag days). On the yellow flag days one of their guides will take you out for a brief ride (10 minutes, 2-3 people) on one of the catamarans – which was A LOT of fun (free but they accept tips).

Atmosphere: the staff were very friendly and we thought the size of the resort was perfect – everything was just a short walk away and it wasn’t a big deal to return to our room if we forgot something. I was surprised that I had far more opportunities to practice my French then to practice speaking Spanish (many of our fellow guests were Francophone)! Most staff seemed to know at least some English and some staff were either bilingual or trilingual – which we thought was very impressive.
Tip – there are no washcloths in the room (just hand towels and bath sheets) – so if this is important to you bring your own – you also need to bring your own Kleenex.

What a beautiful resort!!The beach,is gorgeous! The pool, The Food(WOW)selection is amazing.After having gone to 4 of the a la cartes we went to Buffet.We should have gone there first!!Sooo good..Breakfast lunchAND dinner.Coffees at the Lobby bar-FANTASTIC-Chilled Champagne all over the resort-Wonderful drinks and all day and evening entertainments ....And the great burgers,local food AND wood fired pizzas at the snack bar ...I cannot be more positive !! Negative? You certainly need to be active if your room is not close to main area..Maybe more Golf carts for older visitors?Less towel booking on chairs at the pool.BUT we will return absolutely.This wasFANTASTIC

Dec 23 to 30 2012: Check in was done at the airport prior to boarding the bus. Arrived late in the evening and the hotel was beautifully lit up for Christmas. Took my carry on to the room
and luggage was delivered later. Great room in bungalow 16, corner oceanview, king bed, very clean no bugs at all. Put valuables in the safe and went to say hi to some friends and get a bite to eat at the snack bar. The weather for the week was great, a little windy on the beach but
sunny and warm with cool (not cold) evenings. Christmas eve there was a gala dinner in the buffet as well as 2 a la cartes open with special menus for the night that needed to be reserved.
The buffet food was exceptional that evening and very good all week, with lots to choose from.
There was lots of special entertainment all week. The Christmas eve show was followed by a champagne toast for all. On Wednesday evening they held a special dinner for return guests
and those celebrating special occasions preceded by a champagne meet and greet at the kids club. There was a stirring performance by Roberto and Loreta two of the great dancers at MCSM and introductions by the hotel manager Marco of some of the management staff.
This was followed by a delicious dinner in the beach restaurant where I had the pleasure of dining with Junior, Denise two of the animation staff as well as a lovely young lady on her second visit to the hotel. The dancers performed along with musicians during dinner.
I had dinner one night in the mediteranean a la carte that was great with superb service.
The hotel was well staffed and I did not find any long line ups or waits for any service. There were line ups to book the ala cartes daily form 9-noon though.
There was always hot water with good pressure.
Prior to the evening show there was some entertainment in the lobby with an amazing choir
one evening and the lobby bar was packed when Black and White performed.
I want to thank all the wonderful staff here for making my stay one of my best with special thanks to the dancers for such wonderful shows, Madelaine, Rosabel and Randy in the snack bar, Eduardo and Karel room service,
Ruby, Julier, Yoslainy, Osbiel, Daniel, Frank. Special thanks to Rolando and Heriberto at customer service and last but not least my sister Leticia who always makes me laugh.
I wish all of you at MCSM all the best for 2012 and can't wait to return in May for my anual 2
week stay.