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Hotel Villa Michelangelo – reviews, photos

4.0 of 5
Via Sacco 35, 36057 Arcugnano, Italy
Hotel amenities
Hotel Villa Michelangelo
Hotel Villa Michelangelo
Hotel Villa Michelangelo
Hotel Villa Michelangelo
Hotel Villa Michelangelo
Hotel Villa Michelangelo
Ranked #1 of 1 hotels in Arcugnano
4.0 of 5 stars 31 Reviews
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31 reviews from our community

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La Jolla, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A Luxurious Oasis in the Veneto”
5 of 5 stars Reviewed 27 September 2010

My wife, two teenaged sons, and I stayed three nights at the Hotel Villa Michelangelo, and it was a fantastic experience. From the moment we arrived (after the beautiful drive up in the hills above Vicenza) we felt like guests at a friend's home -- albeit a friend that has an incredible mansion with extraordinary views over the Veneto region. The reception staff was very helpful, and went out of their way to accommodate our questions and requests. The restaurant served delicious food, and had a nice selection of local wines to accompany it. Also, the restaurant manager (and the staff) made us feel so welcome, that we chose to eat there multiple nights -- again, they made us feel like we were friends, not just hotel guests. They even made a special birthday cake for my son who happened to be celebrating his birthday during our stay. The pool area was also very nice -- a great place to relax and sip a prosceco or beer while enjoying a break from the heat of August.

My wife and I stayed in one room, with the boys in another, and both rooms were spacious, well-equipped and comfortable -- and the air conditioning worked very well (even in the August heat).

I would wholeheartedly recommend this hotel -- it's a great place to unwind and relax in style and luxury, yet at a very reasonable price. It's only a short drive to Vicenza, and a pretty short drive (at least by California standards) to Venice too. There's a lot to see in the region surrounding the hotel, but, it's so nice there, that you'll be tempted to just stay at the villa and relax.

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Like staying in a private mansion”
4 of 5 stars Reviewed 7 July 2010

My wife and I stayed 3 nights here and would return. We loved the place. Our room was large and bed very comfortable. The restaurant was great...including breakfasts. The location is stunning. The pool very clean with beautiful views of the valley. The hotel seemed empty which was nice because it allowed for quiet nights and no crowd at the pool.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“stunning location - very grand and worth a stay”
5 of 5 stars Reviewed 28 September 2009

We took a recommendation from our accommodation in Venice and were not disappointed. We were gladly showed both a standard and deluxe room, and while the deluxe was much large, the standard room at 120 Euros including a beautiful breakfast was the go (we were travelling for 4 weeks and only required 1 night so the 40 Euros difference was important).

On saying that, we had dinner in the hotel restaurant that night and thoroughly enjoyed the whole meal - and put that 40 Euro towards a stunning bottle of wine.

the hotel is in a stunning location with 270 degree views into the valleys. The terrace and lawned area were a great place for a drink and breakfast in the morning. The restaurant overlooked the lawn and the valley beyond.

The staff were very friendly; the rooms well equipped and of good size. Overall, i'd gladly stay here again.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ireland
Senior Contributor
21 reviews 21 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Fabulous location but some staff need to improve their attitude”
3 of 5 stars Reviewed 5 July 2009

The Villa Michelangelo was highly recommended in our guidebook and we felt like a bit of luxury so decided to stay here for one night. The hotel is in a magnificent location in the hills outside Vicenza. Even if not staying here it’s worth the drive up this direction for the views. The place is fantastic but unfortunately let down by poor attitude on the part of some of the staff. We were ‘upgraded’ to a suite. Having peeked into a few of the ordinary double rooms when they were being cleaned I suspect the suite had not yet been refurbished and the other rooms had. Our suite was on two levels with the bedroom part up on the mezzanine. This meant that it was dark and the furnishings and carpet were also quite tired and dowdy. The huge bed was extremely comfortable. The classic marble bathroom was lovely. However the ordinary rooms looked brighter with wooden floors and smarter furnishings. The hotel has a magnificent pool area with a retractable roof and sunbathing balconies. There are also sun loungers out on the grass below the pool area with views over the surrounding countryside. We spent some time here getting some rays on the Sunday morning but had to ask for the dreadful droning talk radio that had been left blaring to be switched off. Quite incredible that it was considered acceptable for it to be left on – the singing of the birds was so much more pleasant. The man on reception was very helpful checking for my husband if they received a rugby match he wanted to watch that afternoon. A later request from me for an iron was met with incredulity – didn’t think myself it was such a strange request. Eventually we found out that they had an ironing room for guests which would have been a great idea if the iron wasn’t so filthy. It would have ruined any clothes you tried to use it on. We found some of the male staff members to be very rude. The two females we encountered at the pool and at breakfast were charming. Their male colleagues should follow their example. The restaurant waiter greeted us with a ‘Huh’ and a scowl when we went to look at the menu. We left and went into town instead. The filthy iron rather put me off eating there anyway! Some of the male staff were so bad we decided that there must be some major problem at the hotel. Having experienced service in Vicenza later on we decided it was just Vicenza! People generally, especially men did not engage at all. Very dour and unfriendly. An Italian later told us that there is some resentment here towards Americans and maybe they thought we were American. Really don’t know but it’s a pity as it’s a gorgeous town and well worth a visit. When checking out we did complain about the poor attitude and the dirty iron to the guy on reception who did accept our comments and said he would pass them on. If you are going to Vicenza I would recommend staying here as it’s good value for the spectacular location if you can prevent yourself being irritated by some of the staff.

Stayed June 2009, travelled as a couple
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Pietrorusconi, Direttore at Hotel Villa Michelangelo, responded to this review
30 July 2009
I am sorry to learn that the above guest did not find some of our 'male' staff polite or attentive enough. Our staff is an important part of our hotel, and most of them have been here for years. We do have a couple of new employees who are recent graduates of hotel school and perhaps need to gain more experience. However, they have been selected on the basis of their motivation, personal attitude and predisposition for the hospitality industry. If their service was not up to standards, I apologize on their behalf and I assure that any particular training needs will be addressed.

Regarding people/males in Vicenza, I must strongly disagree with your statement. Being American myself (I have dual Italian/American citizenship, carry an American passport and have completed my education in the States), I have never encountered any form of discrimination. We at Villa Michelangelo enjoy excellent relations with our American clientele. There is indeed an ‘extremist fringe’ of Vicentians who oppose the development of the American base here, but it is a small percentage of the population, mostly political activists of the far left. The grand majority benefit from the presence of Americans here and have amicable relationships with them.

Regarding the condition of our iron, I would like to reassure guests travelling to our hotel that it has been replaced. Its appearance was due to the fact that the anti-adherent film on the aluminium slab had worn out, and the spray starch attached itself to the surface with the heat. As soon as our staff noticed this, the iron was removed and replaced with a new one. This must have happened over the course of the above guest’s stay, which is unfortunate.

Nevertheless, we appreciate the comments of this guest as it helps us improve our service. As we receive many letters of compliments we invite clients who appreciated their stay with us to share their comments also on this web site in recognition of the profound efforts, commitment and passion displayed daily by the staff of Villa Michelangelo towards the well-being of our guests.

Pietro Rusconi
General Manager
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Dubai
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“A Tired Hotel”
2 of 5 stars Reviewed 7 January 2009

I travelled to this region and stayed for 4 nights at this Hotel with my wife and baby. I was not sure what to expect but managed to get a room for 130 euros per night which was not bad considering they were advertised between 160-190 euros per night on other websites. I had just stayed at the Villa Abbazia in Follina which is very nice (Relaix & Chateau) which is more expensive.

Overall i thought the Hotel was poor. I have stayed at quite a few SLH hotels and normally they choose well but this really is not luxurious. The hotel from the outside looks very nice but once inside it is quite dated, dark and old fashioned. I felt like we were in a hotel dating back to the 70's. The deluxe room we stayed in was old and the soft furnishings reflected this. The room hadnt been painted in quite a while and the beds were uncomfortable with poor quality sheets. The bathroom was tired with poor shower and no shower curtain. The only means by which they tried to make it look nicer was by putting some luxury soaps in there and a flat screen TV. There were no slippers, dressing gown, tea/coffee making facilities and you had to go to a seperate room to Iron your clothes. The Iron was dirty as well.

Breakfast was basic with limited choice of bread/cheese/fruit and cereal. We did not eat lunch there. The most mind boggling thing to us was dinner. We, were to be fair, limited on choice as we had a baby so did not eat elsewhere. Normally we would. The prices are astronomical I thought for what you get. 15 euro a starter, 25 euro a main course and 10 euro a desert. That works out about 130 euro per couple with wine. The food is like canteen food. I had essentially deep fried lamb one night which was bizzare and beef another night which was just a small bit of meat cut up. The soups were out of a tin I reckon but in any case tasted bland. Our pancake desert was just 1 pancake with a bit of sauce. Not very inventive in todays market. i have been to Italy alot and this was just a rip off for what you get. The restaurant is quite nice to sit in although a bit stuffy.

The positive on the hotel is it is in a great location with stunning surroundings but I just thought it was tired overall. My fault probably for not digging deeper and staying somewhere more expensive I guess. I felt it was more a hotel for business and conferences plus the odd wedding but not really for a weekend away.
Graham

Stayed December 2008
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Pietrorusconi, Manager at Hotel Villa Michelangelo, responded to this review
29 April 2009
Our Hotel was evaluated by Small Luxury Hotel inspectors on 5 June 2008 and obtained an overall evaluation of 5/5 which corresponds to the grade: 'excellent'. The lobby was described as "spectacular" the food as 'high quality'. I am therefore both saddened and surprized to read that we did not meet the expectations of Mr. Grahm from Dubai particularly because according to my Staff the guest did not show any sign of discomfort during his stay. Had we known about his dissatisfaction prior to his departure we would certainly have tried to make it up to him. Nevertheless, we acknowledge and appreciate constructive criticism because it allows us to do better and improve areas which are not up to our guest's standards. After Mr. Grahm's stay we have purchased tea and coffee making facilities for every room, we have installed shower curtains in every bathroom and have painted all rooms and public areas, which is actually something we do on a regular basis(previously to Mr. Grahm's stay, last July, we contracted a painting company for two weeks).
Hopefully I will have the opportunity of welcoming many of you at Villa Michelangelo where it will be my pleasure of paying the closest attention to your requirements and making your stay one to remember.
Pietro G. Rusconi - Hotel Manager
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Additional Information about Hotel Villa Michelangelo

  • Michelangelo Hotel Arcugnano
Address: Via Sacco 35, 36057 Arcugnano, Italy
Price range (per night):* INR7,941 - 20,243

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