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Portobello Resort & Safari – reviews, photos

3.5 of 5
Rod. Rio Santos km 434, Mangaratiba, State of Rio de Janeiro 23860000, Brazil
Hotel amenities
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Ranked #4 of 13 hotels in Mangaratiba
3.5 of 5 stars 24 Reviews
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24 reviews from our community

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Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Atendimento péssimo.”
2 of 5 stars Reviewed 14 November 2011 via mobile

A localização do hotel é excelente, e os quartos são até agradáveis, mas o hotel peca em diversos aspectos como a variedade de pratos disponíveis para almoço e janta,e ainda na execução deles. A comida é fraca e as sobremesas péssimas. Me hospedei por quatro dia e por três vezes encontrei pratos sujos na pilha de pratos limpos do buffet. Os funcionários parecem demotivados e mau humorados, e isso reflete em pouca boa vontade e atendimento ruim da parte deles, alguns poucos se mostraram dispostos e simpáticos. Internet wifi de péssima qualidade.

  • Stayed November 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Top Contributor
76 reviews 76 reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
“Had a great time”
4 of 5 stars Reviewed 5 September 2011
3
people found this review helpful

Rooms are big and confortable. New linen, plasma tv with cable, ac, minibar, confortable beds, outsdanding service and great restaurants. Good shower. Rooms on the first floor have direct access to the beach. Great place for anyone. The property has a marina and it is quite easy to arrange a tour to the islands nearby. They also a small petting zoo, 3 restaurants, a cool bar with live music on the weekends nights and a kids club. Soccer fields, tennis court, and a calm and safe beach in front for swimming. If you donot like beach, there is a good pool. They offer pretty much everything, and work in those all inclusive deals, were you get breakfast, lunch amd dinner included. Totaaly worth going, place is beautiful.

Room Tip: Insist for first floor, even if it means paying a bit more,
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  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PedroM0 about Portobello Resort & Safari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Romantic, luxury, large resort”
4 of 5 stars Reviewed 18 August 2011

It's about 1,5 hour drive from the Rio international airport, I would recommend a transfer.

All the rooms are nicely located on the beach. Besides the resort, there isn't much to do in the surrounding area. But there are a lot of possibilities (extra charge off course) to book excursions at the reception, such as horse rides or water sports. The horse ride was nice!

The main building (semi-open) has a nice bar, terras and restaurant area. The food is always set with large buffets, they are quite good. In weekends it's crowded with rich mainly older brazilians who come to enjoy their free time, they arent much of a bother.

The pool is nicely located next to the main building and next to the beach, very good. Drinks arent expensive, you pay everything on your room key and pay the bill at checkout. Only one minor point; allthough the room is nice, it's a little outdated, especially considering the roomprice you pay. By the way, there is internetroom, sauna, gym, spa, etc.

ps. Mangaratiba pier is only 10 min. by taxi. From there you can take the ferry to the gorgeous island Ilha Grande.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Quee01 about Portobello Resort & Safari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, Brasil
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Beauty with disrespect”
1 of 5 stars Reviewed 15 August 2011

I spend three nights in the hotel for a conference was being held there. Indeed, the location and surroundings of the resort are good. The room was like fifteen meters in front of the seashore. The common areas were nice and there is a lot to do in the hotel. However, in one of the nights I spent there a big party (with very very loud music) was taking place in an area pretty close to the rooms. I called three times to the reception and their awnser was that thay were sorry for the disturb but they couldn´t do anything, as they had a contract with the party organizers.The loud music kept on until 2:30 am... If one wants a good night sleep forget it...
Besides that, wi-fi was not working in my room, although they inform all rooms have wi-fi access.

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Great location with a lousy service”
3 of 5 stars Reviewed 19 February 2011

The title says it all. It's located on a nice beach ideal for young children. It's differential is that it combines a beach resort with a farm resort. Great horse rides on the farm and spectacular views --- the high point of our stay. The service, on the other hand, is below average: there could be more options for breakfast (no cereal options for kids!) when i complained about it, they did their best to provide my family with chocolate cereal, but i could tell they weren't planning to make any changes on their menu.

As for the extras, they're exhorbitant and be prepared for an outrageously high bill. While other resorts make mineral water and other ammenities available as a compliment, at Portobello, you might find some scented water at the lobby at best (if you're lucky to find any left).

Overall, it's still worthy a visit as it's close to Rio and cozy. You don't even have to walk to the beach and the kids' club is really well kept. You can ride a bike around the beautiful condo which surrounds it and play tennis in one of the several courts near the kids' farm.

We had a nice stay and I would go back.

  • Stayed March 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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