My friend and myself have recently returned from 7 nights all inclusive at the tsokkos gardens.

Where do I start... On arriving at the hotel we were very disappointed to find that we had been put in the apartments which we had to find ourselves and carry our own luggage. We found the room to be of very poor standard for the very expensive price we paid for the holiday. Our sheets and towels were badly stained so we went to reception to ask for clean ones which seemed to much trouble for the miserable reception staff. The curtains had holes in them,the bath was mouldy and the room wasnt cleaned the whole week we were there... I do appreciate we were there the last week the before the hotel closed but when we paid full price we expected standards to be much higher than they were and the staff to be more co operative and friendly.

The choice of food was very minimal and got worse as the week went on, the staff rarely had smiles on their faces and some days you would have to lay your own tables.

The pool area was quite nice with plenty of sunbeds however the pool could have done with being cleaned as it was abit dirty.

The entertainment team were very good putting on shows every night but towards the end of our holiday there was a fire which burnt the outside entertainment stage down so therefore that put an end to the Thomas Cook team putting on entertainment.

We are not people to moan unecessarily but feel that all our concerns were valid and we certainly won't be returning to this hotel int the future.

Room 224. The bed was uncomfortable. The shower was pathetic and the bathroom smelt of urine and there was always a few ants around. The food was not great but you wouldn't starve! The activity programme was poor compared to the 3* hotel we stayed at last Christmas in Gran Canaria. The table tennis bats were tatty and suddenly were non existent from the 4/5th day of our holiday.
When the outdoor area (which was attached to the hotel by a 'thatched' roof) caught fire in the early hours of Friday morning (28th Oct), I was disgusted to find out that the reason that I didn't hear the fire alarm was because it was switched off by the night porter because he didn't consider the fire to be a danger to the guests. What planet was he on? Fire is dangerous, especially when fuelled by a strong wind! I am pleased that I am a light sleeper and heard a hotel guest on her balcony say to her 'partner', "Come and have a look at this." Also pleased that I had the balcony door open so that I heard what she said, and was nosy enough to want to know what she was referring to!

Stayed here with my daughter plus 6 other family members aged between 9 and 60. It was great, you can't fault it if you want a break where you get waited on hand and foot. Nothing was ever too much trouble for the staff (even in the seering heat I don't know how they do it). We stayed for two weeks and throughout the management were always enquiring as to how we were and where we happy with our holiday - to which the response was a resounding yes every time. Angela on the snack bar was great, she has a fantastic sense of humour therefore anyone who found the staff here as being not to their expectations need to take a look at themselves and ask themselves if they could be classed as friendly tourists perhaps?? Our 3 hotel rooms we had were up to standard with towels replenished daily, aircon in working order along with the mini fridge which was a godsend during the glorious Cypriot sunshine. Entertainment team worked hard they deserve recognition for the effort they put into trying to make everyone enjoy themselves. Jamie was probably the most customer focused rep I've come across, he was always around whoch is unusual as on previous holidays reps have a number of hotels to see to and so only drop in on certain days. Overall we had a fabulous family holiday and this was down to the location/hotel itself/staff/Thomas Cook team. Just saving up now ready to book again next year which is a 1st for me as I've never gone back to the same place twice yet I'll definately return.

We arrived on 22nd October at the hotel after being informed only 3 days beforehand that our accommodation had been changed. We were greeted by a very miserable hotel receptionist who eventually managed to locate our booking. We specifically asked for quiet rooms but in the event feel we were given two of the noisiest (overlooking the entertainment area and pool). However as we had our accommodation changed we were upgraded to all inclusive which was a definite positive.

The rest of the holiday went smoothly - accommodation although dated was clean. Waiting staff were polite and the choice of food good. It was the end of the season and by Wednesday the hotel was very quiet. Entertainment team worked very hard to keep the guests amused but could have been given a better stage and costumes by Thomas Cook.

At approximately 5am the fire alarm went off which definitely needed to be louder. It also stopped after only a few minutes. I looked outside and saw the stage and outside co reed area on fire. It was a very windy morning and this was feeding the flames. I then woke woke my daughter we went to our friends' room to ensure they were evacuating the hotel. The alarm remained off. We met one of the entertainment team who the proceeded to knock on all the doors on our floor (3rd) which we assisted with. We then exited the hotel and went to the front where other members of the entertainment team were checking off the guests. We were then moved to the apartments next door where we remained until the fire had been extinguished and it was safe to return to the hotel. At no time was a hotel representative seen and it was left to the young entertainment team to look after the guests.

Upon speaking to the reps afterwards it appeared that the night porter was asleep and it was one of the entertainment team who by chance saw the fire starting to break out. He raised the alarm and went to wake the porter who turned the alarm off as the fire was outside the hotel. He then went to try and pit it out with a handheld extinguisher. He did not have the fire brigade's number to hand either!

My main concern is the total lack of action taken by the hotel staff and what could have happened if the entertainment team had not reacted so quiickly.

No apology from the hotel was received, only a note from the Olympic rep saying we should contact her if necessary.

A bad end too an otherwise good holiday.