Upon approaching the hotel in our taxi, we were very impressed. It has a lovely entrance, high ceilings, marble floors.. quite grand! We paid rather a lot of money for this hotel (EUR 825,00 for 5 nights- this was the compulsory length of stay!) and they do seem to hike the prices considerably for the FIB Music Festival so the grand entrance was welcome. The check-in was straight forward; for those who couldn't speak spanish they seemed to be able to converse in English at reception.
We let ourselves into our hotel room which was set to the back of the hotel (amazing views of the mountains and even the festival!). It had a high level of cleanliness which was important to me, however the air conditioning left a lot to be desired. We had just left a hostel in Valencia which cost considerably less and even they managed better air conditioning than Hotel Intur Orange. Don't get me wrong, it does work but you do tend to wake up in the middle of the night feeling sticky. It's obviously much better than staying in a tent at FIB but for the money we paid; I'd expect something cool for bedtime. Despite the lovely view from our room, we were also overlooking an area used by the bin men and staff; this was slightly noisy in the mornings but my earplugs helped me out there. It depends how light a sleeper you are. They have excellent black-out blinds for daytime naps and blocking out the suns rays.
The pool cannot be faulted; it was very clean and there was a larger pool (used a lot by the festival goers, a slightly smaller pool (which we used as it was quieter and seemed to be filled with locals and a tiny pool for kids. The staff at the bar and around the pool are excellent and the kids club seemed friendly also. I do speak spanish but the bar staff were happy to converse in English to make things easier. The drinks aren't overpriced and they have things like ice lollies too. By the pool side they had a little tent where you could have a massage. I didn't have one personally but it was nice to have the option. They also set on a 'snack' menu which consisted of things such as chips, a burger etc.
If you're visiting the hotel as part of FIB, the breakfast being included in your room price is quite a good thing if you can manage to drag yourself out of bed. Most mornings we managed to set our alarms for 10am, get up for the buffet breakfast and sleep until 2pm (the festival can go on until about 5am). We spent our afternoons lazing by the pool and taking a short walk to the beach down the road.
The location to the festival is great. We didn't bother buying the shuttle bus tickets and are happy we didn't. We were able to walk to the outer boundary of the festival within 10 mins and it took a further 20mins to follow the pathway laid out by the festival organisers. I'd say this hotel has the best location out of any hotel for the festival.
One final disappointment was when we asked for a taxi to be booked. The 'Public Relations' lady said it wouldn't be a problem to get a taxi to Benicassim train station but that she couldn't book it in advance. She said she would call it for us 45 minutes before our train was due to leave. We returned at that time and she said no taxis were travelling to the station anymore, only long journeys to Valencia/Barcelona. She made no attempt to help us get a taxi and told us to get a bus. My other half and I ran to the seafront with our 2 suitcases to find a bus stop but even if one came, we were going to miss our train. Poor forward planning by the hotel in my opinion and she didn't seem too worried that we were stuck. Obviously this is partly the fault of the taxis but the PR lady handled the situation really badly. Thankfully we were VERY lucky and managed to flag a taxi down eventually and got to the station with 10 minutes to spare. Phew.
Overall our stay at the hotel was quite good, even if it was overpriced. It was worth it to escape the sun during the day; it really is VERY hot at the festival and I saw a lot of overly burnt people. We loved the pool and the bar staff and the breakfast was also enough for you to not need to buy lunch each day! There was also a hillarious karaoke session on the night we arrived which we took part in; brilliant fun. I would recommend this hotel if you don't mind paying a bit extra for a good location. I'd probably say it's more suited to a 3 star rating and there are things that could be improved..
