We visited the Warwick for a week at the end of January / beginning of February, mainly just to take a break form work after what had been a busy year.
We started off in what felt like a bit of a comedy of errors as the hotel couldn't find the keys to our room. The concierge got us in there with his master key, but then they found out that the door to the balcony wouldn't lock either. The desk staff dealt with all this excellently and found us another room (in the Suva wing rather than the Nadi one - and as most folk seem to point out, the Suva wing is definitely the quieter of the two wings to be in if you want a bit of peace and quiet).
I'd definitely say that the rooms are very dark. We thought this to be the case in the first room that we were put in (243), but it was even more so in the second (390) - there were three lamps in the room, but no ceiling lighting at all, meaning that it was pretty dark at night when you were in the room.
The bathrooms are the give-away around how dated the hotel is. Having stayed at the Hilton in Denarau on our last visit to Fiji, it was certainly notable that there was a big gulf in the rooms and particularly the bath rooms. That said, we were happy enough with the standard of rooms, as we were not expecting western style 5 star accommodation.
The food in all the restaurants is good (make sure you pay a visit to the Teppanyaki restaurant, which was a great evening's entertainment).
We had a deal that included breakfast and there was always plenty of food at the buffet and I'm not quite sure where the complaints about powdered eggs come from, as they have a chef on hand doing fried and poached eggs as well as omelettes. They certainly looked like real eggs to me!!
The staff were, in the main, very friendly and eager to help. One exception was the General Manager who refused to give his name to my wife who was asking him what they were doing with the stray cats that hung around the restaurant. He told her it was none of her business and refused to give his name to her - and then told the ladies at reception not to give his name. This hardly seemed like the behaviour you'd expect from a General Manager at a 5 star resort, but thankfully his staff were all far better behaved than him.
The resort grounds are lovely, and the staff attempted to lay on entertainment for both adults and kids (it rained most of the time that we were there) but we opted to find somewhere out of the rain and relaxed reading our books.
For anyone interested in a bit of archaeology, we booked a taki that took us to the sand dunes where you could walk to view the 2,600 year old Lapita pottery. It's around a 4.5km walk but was great to see all this broken pottery just lying on the surface of the dunes (although there is no map to find it, we just had to follow the verbal instructions of the staff at the office). We thoroughly enjoyed the walk, although it was very warm in the humidity - I'd suggest getting there in the morning before it gets too hot.
All in all, I'd say that the hotel is decent value, the food is good, the staff are helpful, but the place is in need of a bit of TLC. It's not the Hilton in Denarau (and you can get deals for around the same price), so on reflection, I'd probably aim to head back to Denarau next time. While the beaches aren't nearly as nice as on the Coral Coast, there is more to do and more choice. IF you are after something on the Coral Coast though, this isn't a bad choice.
Room Tip: Go for the Suva Wing if you are after more peace and quiet. There is a pool at this side, but it...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
We have noted your recent comments on Trip Advisor and we are obviously disappointed that there were aspects of your holiday that did not meet your expectations! For this we sincerely apologise!We have undertaken a thorough investigation of issues raised in your review and we have taken the appropriate action! Thank you for your positive comments in relation to our staffs however in relation to the General Manager, the General Manager was on leave during the duration of your stay and that was one of our Duty Manager's that was on duty and i have addressed this issue with this particular staff member. I also would like to thank you for highlighting several other concerns in your review. I sincerely apologise that we have not been able to deliver the outstanding Warwick experience that this resort is well known for!Please be assured that your feedback has been taken constructively as a means for us to further improve our resort services & facilities. Once again thank you and we look forward to welcoming you and your family to our beautiful resort again.
Vinaka and regards
Loata Koroi
Area PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC