i waited all year for this holiday only to be very disappointed, forget about the staff being helpfull the front desk are very rude and really dont give a dam, not helpfull at all, we requested 2 double beds in our room as we have a 12 year old son, well we got there 1 double bed and 1 sofa like bed, we requested to be changed, this time the tv wasnt working and we got locked out of our room because the key pad wasnt working, 1 of the cleaning lady got a hammer and banged it until it worked, requested again to be changed to a room with working tv and door only available was a double bed and my son had to sleep in a sofa like bed, which was not what we requested or paid for.
the resort is too far from everything and after a couple of days you just need to get out, the buffet breakfast is very poor, the buffet at night is also poor, the italian restaurant is ok, the resort has 3 restaurants, and if you dont book to have dinner at 1 during the day you will not be able to get a table which seems ridiculous because the closest restaurant is 2 1/2 hr drive, to say the least i would never return to fiji, i have travelled a lot over the years and this was just 10 days of fustration, the warwick should not be recommended as a 5 star hotel, resort, we waited over 30 hour every time we ordered a drink , dont waste your money if you are going to fiji i suggest you stick to sheraton or shrangala , ortherwise dont bother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 January 2012
Dear 365Margaret0365
Thank you for taking your time to provide feedback regarding your recent holiday with us. I have these issues raised with the respect department concerned and we are seriously looking into that. Meals at the Warwick are extremely good. Buffet Breakfast at the Warwick is said to be one of the finest on the Coral coast and also our nightly theme buffets where you get to eat different variety each night. However, your comment on the dinner booking is quite inappropriate, whether you book for dinner or not, you will still be catered for once you make your way down to the restaurant. Our staffs always take an extra mile in trying to make your stay an enjoyable one in terms of the service they provide to you and your family. Please do not hesitate to contact me should you need to discuss this matter further with me
Vinaka and kind regards
Loata Koroi
Area PR Manager - Warwick Group, Fiji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC