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Holiday Inn Express Cardiff Airport – reviews, photos

3.0 of 5
Port Road, Rhoose CF62 3BT, Wales
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Holiday Inn Express Cardiff Airport
Ranked #1 of 2 hotels in Rhoose
4.0 of 5 stars 134 Reviews
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134 reviews from our community

    Trip type
Traveller rating
    54
    55
    15
    9
    1
Date Rating
Preston, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“almost perfect, great location”
4 of 5 stars Reviewed 30 January 2012

Stayed with my hubby, son, and parents to visit family local to the airport, checkin in was quick and easy and our rooms were clean and tidy but my parents room had a slight damp smell but theyweren't too bothered. We ate at the hotel and even though it was a limited menu the food was delicious and well portioned and the prices were quite reasonable for a hotel. The staff were always friendly and only informed after buyin loads of drinks for my seven year old that they can help themselves to free orange juice. The hotel is perfect for the airport with a shuttle service and the rooms were totally soundproof from the aorplanes coming in and my son loved watching the runway from our window and from the bar area. The only thing that spolit the hotel hence why we have only given 4 stars is that the bed was rock hard, i ended up on the sofa bed with my son which was alot more comfy.

Room Tip: ask for a room facing the viaduct and runway
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask raleighallen about Holiday Inn Express Cardiff Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Express Cardiff Manager, Manager at Holiday Inn Express Cardiff Airport, responded to this review
5 February 2012
Dear Sir/Madam

We very much appreciate your response to our survey regarding your stay at the Holiday Inn Express Cardiff Airport. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,

Jessica Gresens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontypridd
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Handy airport Stop”
4 of 5 stars Reviewed 25 January 2012

We availed ourselves of the Stay and Park facility which was very good value. The meals were of limited choice and basic, not quite up to other Holiday Inn Express standards
The booking in procedure also appeared to take much longer than at other Holiday Inn Expresses.
The hotel itself along with its rooms were bright and clean with comfortable beds.
The complimentary breakfast was very good value even though it was classed as continental. Sausages , Scrambled Eggs , Hash Browns and Beans were readily available along with Breads, Yoghurts and Fruits etc.
The courtesy bus stopped at the hotel entrance and dropped us off at the Departure Terminal.
We had a choice of taking the Hotel's own Mini Bus or the Bus that toured the Airport Hotels. The Hotel's own bus however dropped you off and picked you up in the car park of the airport. Both services however are complimentary

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JeffmaryPontypridd about Holiday Inn Express Cardiff Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Express Cardiff Manager, Manager at Holiday Inn Express Cardiff Airport, responded to this review
26 January 2012
Dear Sir/Madam,

We very much appreciate your response to our survey regarding your stay at the Holiday Inn Express Cardiff Airport. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jessica Gresens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biggar, United Kingdom
1 review
“Hotel facilities great, staff moody”
3 of 5 stars Reviewed 17 January 2012

The hotel room, facilities and breakfast was great. Had a travel cot and high chair available. Took us a while to work out the room heating system and the TV channels plus the door key card didn't work a few times. Also, one of our child's toys disappeared from our room and I didn't find the staff helpful at all, unfortunately I am left with the conclusion that someone took the toy from the room. The staff at the desk and the bar were moody, glum and not very warm or helpful. When checking out the man didn't even look at us or say goodbye.

Room Tip: Make sure you ask for a double room when booking a family room as we ended up with a twin room by su...
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Emma S about Holiday Inn Express Cardiff Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Express Cardiff Manager, Manager at Holiday Inn Express Cardiff Airport, responded to this review
25 January 2012
Dear Emma S,

Thank you very much for your review. I am shocked about the experience you had at Holiday Inn Express Cardiff Airport and would like to discuss it further with you. Would you be so kind to get in touch with myself under 01446 711117.
Kind Regards,

Jessica Gresens
Deputy GM
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Swansea
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
“Does the job, ok hotel.”
3 of 5 stars Reviewed 11 January 2012

Ok quick review on this one.

Have been here twice - first time there was no restaurant, now there is - well a bit of the lounge divided off.

Minimal overpriced menu, usual airport hotel, pizza, chips and stuff - Im sure I ate there , but cant really remember the food.

Staff were helpfull, rooms as HExpress are, clean enough functional enough.

No free Wifi.

Transfer to airport in the morning as planned.

Good deal on the room and 8 nights parking.

Would use again.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Anthony P about Holiday Inn Express Cardiff Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Express Cardiff Manager, Manager at Holiday Inn Express Cardiff Airport, responded to this review
12 January 2012
We very much appreciate your response to our survey regarding your stay at the Holiday Inn Express Cardiff Airport. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jessica Gresens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Wales
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Functional Overnight Stay With Parking !!”
3 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

The closest hotel for Cardiff Airport ! Clean Comfortable rooms
Main Lounge/Reception Resembles Airport Dept Lounge (no warmth or soul)
TIPS _Shop arround for Prices. Booking Direct doesnt seem to be best value !

Tr y and eat before Checking in ,Menu choice Limited ,food not great !
Transfer to Airport 10mins Mini Bus, Be aware!! Driver drops all passengers off at a lower car park some 200+yrds from main Airport Doors ,Be prepared to get wet if raining !! A bit of an uphill scramble!

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask collinsdavies about Holiday Inn Express Cardiff Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Express Cardiff Manager, Manager at Holiday Inn Express Cardiff Airport, responded to this review
12 January 2012
We very much appreciate your comments regarding your stay at the Holiday Inn Express Cardiff Airport.
I will share your comments with our team. Your feedback will help our staff assess their procedures as we strive to continuously improve the quality of our services.

Thank you for sharing your experience, we hope to see you again in the near future..

Sincerely,

Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Cardiff Airport

  • Holiday Inn Express Cardiff
  • Holiday Inn Cardiff
  • Cardiff Holiday Inn
Address: Port Road, Rhoose CF62 3BT, Wales
Price range (per night):* INR3,914 - 6,263

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Holiday Inn Express Cardiff Airport
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