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Novotel Bilbao Exhibition Center – reviews, photos

4.0 of 5
Rio Castanos, 2, 48903 Barakaldo, Spain
Hotel amenities
Novotel Bilbao Exhibition Center
Novotel Bilbao Exhibition Center
Novotel Bilbao Exhibition Center
Novotel Bilbao Exhibition Center
Novotel Bilbao Exhibition Center
Novotel Bilbao Exhibition Center
Ranked #1 of 3 hotels in Barakaldo
4.0 of 5 stars 171 Reviews
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171 reviews from our community

    Trip type
Traveller rating
    35
    85
    30
    17
    4
Date Rating
Southport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Very good value”
4 of 5 stars Reviewed 15 October 2011

I booked this hotel for our four day stay in Bilbao in a hurry and didn't realise that it was a distance away from the centre. Even the taxi driver said "Why you stay here, this is not Bilbao" However, the hotel room was excellent with the bedding changed daily and there was a two seater settee in the room so that we could watch the TV without having to lie on the bed. Wardrobe space was lacking but the size of bathroom made up for that as we had a walk in shower and a good sized bath as well. The staff were all very friendly and helpful. The restaurant provided a two course meal Monday to Thursday evening for 14 euros which included a very large glass of wine, and the food was excellent. Sadly they didn;t serve meals in the restaurant, except for groups, on Friday, Saturday and Sunday evenings, but there was plenty of bars, a MacDonalds, a large Chinese type restaurant and a Chicken shack which served fresh chicken, beef, salad and fries extremely cheaply just five minutes away. Also we were only a fifteen minute walk to the excellent Metro system which took us within ten minutes to the center of town. In restrospect we were pleased to stay out of the center as we felt that we experienced the local community life better. Bilbao is a wonderful city with a fabulous airport, good public transport links and so much culture, very reasonable food and wine of exceptionally high quality. Fabulous, we will be going back.

Room Tip: Make sure that non smoking means no old smoke smells in the room
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Lepe, Director General at Novotel Bilbao Exhibition Center, responded to this review
17 October 2011
Thank you for your kind comments regarding your recent stay in our hotel. I am happy to know that you had a nice stay and you appreciated our hotel service and facilities. Please, be sure I will pass your message to our Team. Once again thank you for sharing your comments with us and we look forward to welcoming you back to Novotel Bilbao Exhibition Center in the near future.
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Posted by an Accorhotels.com traveller
Southampton, United Kingdom
1 review
“Poor service”
2 of 5 stars Reviewed 12 September 2011

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jorge Lepe, Director General at Novotel Bilbao Exhibition Center, responded to this review
26 September 2011
Thank you for your comments regarding your recent stay in Novotel Bilbao Exhibition Center. I apologize for the inconvenience you faced because the information of the Restaurant timetable hadn't been updated on time. Concerning your accommodation, I guarantee you that our reception team did the best to provide a suitable room for you on a low floor, but, as our 1st and 2nd floors are smoking and the 3rd floor was fully booked, the best solution was the room they proposed on the 4th floor. On the other hand, I am surprised you could not find any light on the stairs to your room, since they are always on, because they are our emergency exits. Besides, I would like to inform you that our stairs do not stop on the 6th floor, they continue till the 7th floor.
I thank you again for your comments and look forward to welcoming you again in Novotel Bilbao Exhibition Center soon.
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Posted by an Accorhotels.com traveller
Manchester
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Clean hotel but location is 5K from Centre and metro is a 20 minute walk”
3 of 5 stars Reviewed 3 September 2011

The hotel is quite a long walk to the metro , 20 to 25 minutes so not ideal. The area is clean and modern but not too much to do in the evening.

The sofabed in the room was only a two seater size which is just to small to sit on.
This hotel is clearly aimed at one person attending the nearby exhibition centre rather than a couple or a small family. Hotel has a very smart design at reception level and includes a reasonable small swimming pool.
A couple of minor points for the hotel to consider , supply proper cups rather than paper cups and in future don't sacrifice room size in order to provide a 'flash' large bathroom.

Overall I would NOT recommend this hotel for anyone planning to visit Bilbao for a weekend break. Its OK but the walk to the metro back and forth is just too long.

Bilbao itself is an enjoyable Spanish city. It also has beaches to go which was a pleasant surprise, we went to Algorta. Although the beaches are reached on a different metro line from where this hotel is located.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Lepe, Director General at Novotel Bilbao Exhibition Center, responded to this review
26 September 2011
Thank you for your comments regarding your stay in Novotel Bilbao Exhibition Center. All comments are taken into consideration and help us improve our level of service.
We look forward to welcoming you back to Novotel Bilbao Exhibition Center in the near future
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Posted by an Accorhotels.com traveller
London
1 review
“A Worthwhile Booking”
4 of 5 stars Reviewed 21 August 2011

Overall a very good place to stay but the overnight parking charge was a bit expensive on top of the cost of the room. The Novotel in Bordeaux Lac does not charge for parking so that worked out at better value for me but the Bilbao Hotel is better overall.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Lepe, Director General at Novotel Bilbao Exhibition Center, responded to this review
26 September 2011
Thank you for your positive feedback with regards to your stay in our hotel. Please note all the comments help us improve the service we provide. Thank you once again and we look forward to welcoming you back to Novotel Bilbao Exhibition Center.
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Posted by an Accorhotels.com traveller
Amersham
1 review
“Good but not enough bed space”
5 of 5 stars Reviewed 8 August 2011

Great hotel apart from not having enough bed space for a family of four in a family room as there was one bed and one very small bed settee that was not big enough for two. The shower flooded the bathroom as the seal on the shower screen had broken. This was actually quite dangerous as the floor was very slippy. However great bar area and fantastic breakfast. We got a good deal and having stayed at an Etap the following night which was dreadful but more expensive, overall we were pleased.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge Lepe, Director General at Novotel Bilbao Exhibition Center, responded to this review
10 August 2011
Thank you for your kind comments regarding your recent stay in our hotel. We are aware of the problem we face when accomodating families of four in our rooms and therefore we have different solutions to solve this kind of problem such as a second room at 50% off the standar rate or even upgrading our guests to a larger room, however this solution is not always available. We keep our efforts to solve this problem. Once again thank you for sharing your comments with us and we look forward to welcoming you back to Novotel Bilbao Exhibition Center in the future.
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Additional Information about Novotel Bilbao Exhibition Center

  • Accor Bilbao Barakaldo
  • Novotel Barakaldo
  • Barakaldo Novotel
Address: Rio Castanos, 2, 48903 Barakaldo, Spain
Price range (per night):* INR3,914 - 8,052

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