Some people on TripAdvisor have clearly stayed in a different hotel! There are NO ground floor rooms, all was clean & tidy, pool clean, gardens cared for, staff friendly, beds comfortable. The "navette" (free bus shuttle to Palermo) was easily reserved (it goes at 9am and returns from the city at 4pm), the reception booked a taxi from the airport, with an agreed price (50 euros), and from the city centre back late on Saturday night (25 euros). The local bus goes from outside the door, and the interchagne was easy (but be prepared to wait quite a while, the timetable is not clear - this is Sicily!). The only down side was the truly awful coffee produced by the Nescafe machine - they have a proper espresso machine but no one used it. Drink the tea and hot chocolate instead. And don't bother with the bacon, such a thing does not exist in Italy - eat the continental selection and extra sweet pastries instead. They do have wedding parties at the weekends- if you are in a noisy room, ask to change (although the music stops by midnight).

The hotel grounds and pool were fantastic but the rooms were basic and needed upgrading but were spotlessly clean. The staff were friendly, helpful and welcoming. During our stay our friend celebrated her birthday. The hotel offered to make her a cake and put flowers in her room, they also made her a card. This we felt was a lovely gesture and made her day special. The food was good quality and the menu catered for all tastes.

We got a very good deal and booked this hotel because we needed a place to stay near Palermo and Monreale. We did not really read any reviews or information about the hotel.
If you have a car, it has a good location, since you can easily reach Monreale (3km) and Palermo (8km). Don't be afraid of narrow roads and crazy drivers, though… It also has ample free parking spaces.
The hotel itself is huge - which is something I usually try to avoid – and it is really dated and would need a major rejuvenation. It seems to come straight from the 1980s. This applies to the whole hotel, the public areas as well as the rooms. There is also this intense odorizer smell in the hallways, which makes you wonder how everything would smell without perfume... You can see everywhere that everything has been used extensively in the last decades.
Nevertheless, all in all we enjoyed staying in the hotel. Staff was really nice, especially at the front desk. They had wireless internet, a pool, breakfast on a terrace, and as mentioned ample parking, and all this for a very competitive price.
The hotel is mostly geared to tour groups, which were probably promised "4 star hotels" on their tour - it is officially a four star hotel, but much cheaper (and shabbier) than a good three star hotel...
For individual travellers with cars, I recommend the hotel for 1-3 nights for exploring Monreale and Palermo. For longer stays, with the intention of spending lots of time in the hotel, you will probably be disappointed. And, by the way, breakfast (apart from the cappuccino) is quite poor, but that’s the norm in Sicily...

We loved this place! The staff was wonderful. In fact, I recently mailed photos that we took with them. We had a relaxing stay; took the bus to Monreale a few times; walked to a local restaurant; drove to Palermo; enjoyed the pool and terrace. Food was very good. It was always my dream to go where my Grandma was from and settle in close to the locals for several days. For us, the Genoardo was perfect! We were there for 5 nights, then took a trip to Messina. NOT a good idea. The hotel was a dump. We called Genoardo and went back for 3 more nights before heading to Rome for a week.