i booked this holiday for my 40th birthday, my daughter's 17th birthday and our 20th wedding anniversary, I've never been this far on a holiday before, nor had we ever gone all inclusive before, but we need not to have worried. We had a fab holiday, they took care of my daughter and my birthday, which was on the same day with 2 bottles of champagne and a reservation at the a la carte restuarant and the same for our anniversary a week later, the food in the buffet restaurant was lovely, my daughter and I are both fussy eaters but there was always something there, and the desserts were beautiful.
We stayed in room 915, and you could see the beach and sea from our patio, the room was cleaned every day by our maid, who also gave us a wonderful surprise every day with different animals made out of our towels, blankets etc, and to the gardener who supplied her with different shaped flowers to decorate with.
The sea was so warm and clear. We went on an overnight trip to Trindad and swimming with the dolphins, this was brilliant, well recommended. If I could I'd go back to Cuba tomorrow, we loved it there, all the staff work hard from the waiters, waitress, maids, gardeners, reps, Iwan the thomas cook rep and Jimmy our guide on the coach

Just returned home from a brilliant two weeks, staying at the sol. We have stayed at the sol on numerous occassions and I have to say the place gets better each time we visit.
I cannot find fault with the hotel and it's staff......Manuel, along with a brilliant team, has worked hard to make positive changes within the hotel.
Room very clean, towels and sheets changes regularly.
Food excellent with plenty of choices and chefs more than willing to meet the needs of individuals........thankyou leo and alex for the poached eggs, noticed its now a regular on the breakfast buffet.
Manuel is very proactive in meeting the needs of his guests and ensuring minor niggles are dealt with quickly and efficiently. Our aircon unit was not working properly and after having it checked out twice, the unit was replaced with a new one in a matter of hours.He also met with guests on a one to one basis to ascertain our views, suggestions and recommendations to improve our stay........apart from the cubanito bar closing at 11, we had no complaints whatsover.
Beach beautiful as always.
Staff brilliant......Carlos, Carlos Cruz, Joni, Yaimi, Nelson, Roberto, Elizabeth, Yamila to name but a few.
All in all, a brilliant holiday spent at a brilliant hotel.
Well done to Manuel and all the staff who have made the hotel a great place to stay.
Looking forward to hopefully returning in September.

we have been to this resort for the past two years and have just last night booked to go again this july. we got married there in july 2010 and what can i say there was nothing for us to do everything was organised down to the champagne being chilled. At that time Lena was the wedding co-ordinator, we are still in touch with her. as for the staff in the resort, they got out of their way to make you feel so welcome and to make your holiday everything it should be. from Carlos (main bar) to Yudi they are all fantastic. they are made for their work, keeping people happy. we are still in touch with hector, thomas cook rep, he was and still is amazing, we are in regular contact with him. we are just counting down the days until we return. all i can say is that anyone who has something to complain about this resort should be ashamed of themselves, as the staff go beyond their means to keep people entertained and happy. we love it, roll on july 2012 xxx

We returned last weekend from our second visit to the Sol Cayo Guillermo, and once again have to say this was the perfect place if you are looking for relaxation in a beautiful setting.

We arrived around 15 minutes before the buffet closed, and the front desk immediately put our wristbands on and sent us off to eat so we would not miss dinner, and handled the details of the check-in afterwards. Very much appreciated. But this is just indicative of the staff here. Once again they were friendly, helpful, accommodating…we cannot say enough about them. Special thanks to Dilmis (hope your hand is ok) and Marilyn in the buffet, Anita, Hector and Elizabeth at the main bar, and Nelson everywhere.

Our room was great, kept very clean, everything functioning, and we loved the beach and pool just as much as last year.

Just a few notes of changes and some things that have been being discussed on the forum:

Seaweed – This is being collected by hand, but we found they did a really great job of it. It took a bit longer some mornings after extremely windy nights washed up more than usual, but we never found it to be an obstacle to enjoying the beach.

The safe – yes we had to pay 14 cuc for the use of the safe for the week. I know for some this is an issue but in any Sol/Melia and other chains I stayed in the DR, the safe was always an extra charge so I was surprised last year when we did not have to pay.

General maintenance – We noticed that the handrails and ladders in the pool have all been replaced and our much sturdier. There was all kinds of painting going on everywhere, and improvements had been made to the washrooms near the bar.

Services – New this year for an extra charge, that seemed really reasonable to us, you can have your fridge stocked with various combinations of beer/pop/liquor, and even arrange for coffee making in your room.

Food -Can’t comment on the a la cartes, once again we ate at the main buffet and beach bar/restaurant. Never went hungry, enjoyed the made to order pasta, fish, and especially the French toast in the morning. The BBQ has been moved into a more visible location outside the beach restaurant/bar (last year we did not find it hidden away until the end of our stay), and there is a donut hut by the pool. The sandwich counter is now located behind the main bar.

Kite Surfers – There were a number of kite surfers, especially on the windier days, but they did not interfere with us. They mainly stayed to the less populated area of the beach away from the resort, or out deeper into the water.

We did not do any excursions this year as our main goal was just downtime and these are mostly full day affairs. This is not the place to go if you want to be close to attractions.

To summarize, another great stay, cannot wait to go back again.