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BEST WESTERN Hotel du Casino le Phoebus – reviews, photos

3.0 of 5
Boulevard de la Sagne, 11430 Gruissan, France
Hotel amenities
BEST WESTERN Hotel du Casino le Phoebus
Ranked #1 of 8 hotels in Gruissan
3.5 of 5 stars 53 Reviews
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53 reviews from our community

    Trip type
Traveller rating
    11
    22
    13
    4
    3
Date Rating
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Not as we expected from the best western guide book”
2 of 5 stars Reviewed 31 July 2010

The guide for this hotel was very glossy, so a little shocked to arrive at a butlins type hotel. Small chalets, ours had a broken shower head and a resident lizard who kept us awake most of the one night we stayed. (He was very fast!)
We arrived in the afternoon lookin forward to a nice dip and lounge round the pool, not possible as all sun beds taken no room to even sit near the pool, the area is very limited.
So maybe a walk to the beach i think(the brochure says "two steps away". Take the car believe me its a long way from ths hotel. didnt stay as immensley WINDY. Apparently a regular feature of this resort, we are informed by the waitress in the hotel.
Well perhaps a relaxing game of cards in the casino will make up for the dissapointing day. You guessed it. NO CARD tables open during the week!! just lots of slot machines.
We did enjoy an excellent meal in the restuarant and the staff were excellent.
But we left very early in the morning and wouldnt return again.
I must however praise Natalie at reception. This lady comes high on my list as one of the best in customer service. We are well travelled and she impressed me immensley by packaging and posting my camera to me after i left it behind. Heartfelt thanks to this lady!

  • Stayed July 2010, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Javea, Spain
Senior Contributor
47 reviews 47 reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
“Would not recommend”
2 of 5 stars Reviewed 31 July 2009

I don't normally write a bad review, but...This hotel is not what it seems in the guidebook. Restaurant was not good at all. The bar wasn't open (Thurs night), dont' know why. The casino is very dirty. Rooms very under average for Best Western hotels. Would not recommend a "lake view" for extra 20 a night either. Free internet and parking though! Not worth it. Try somewhere else.

  • Stayed July 2009, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“a disappointment”
2 of 5 stars Reviewed 27 May 2009

After reading all hotel reviews for the Gruissan area, we settled on this for a one night stopover as it sounded like value for money. Either you carry your cases to the second floor and get the view, or you settle for the ground floor (as we did) and get a funnel view between hedges of a small bit of a green lake (etang). A generally poky and claustrophobic impression all round, although the staff were cheerful. Don't worry if you miss breakfast, it's no loss at all, and if you have dinner in the Casino restaurant alongside, do count your change carefully.

  • Stayed May 2009, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Beach feel”
3 of 5 stars Reviewed 8 November 2008

We stayed here for the night of 6/10/08
This Best Western Hotel is 12km out of Narbonne and as we had a car this was no problem. Lovely seaside town.
Parking outside rooms.
Casino next door. Breakfast not included. Our room had table and chairs outside which we used for our picnic dinner. Free wifi a bonus here - used in room. Coach tours use this Hotel.
Bed and bathroom excellent. Staff at front desk helpful.

  • Liked — Quiet Location
  • Disliked — Breakfast not included - we ate at patisserie downtown
  • Stayed October 2008, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
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Dublin
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“good for english speakers too”
4 of 5 stars Reviewed 9 August 2008

We stayed for 5 nights and were given interconnecting rooms without having to ask. The rooms are 2 storey chalet style and small and a bit off putting from outside but they were very clean, air conditioned and the bathroom was recently refurbished. Ground floor rooms with a small patio area gave the idea of more space and we were sorry not to have asked for these but we booked late. Some rooms may have had lake views which would have been nice. Our views were of nearby buildings with a pool glimpse.

The service in this hotel was super. Reception was exceptional and their English excellent. When we asked the maids for extra towels in the room these were provided each day without asking.

The restaurant was excellent for lunch or dinner with lots of French people eating there. Service again was professional and very friendly. The separate breakfast restaurant was not as good but had a beautiful lake view.

A lovely stay but I wish the rooms were a bit bigger!

  • Liked — The staff
  • Disliked — room size
  • Stayed August 2008, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Hotel du Casino le Phoebus

  • Best Western Gruissan
  • Gruissan Best Western
Address: Boulevard de la Sagne, 11430 Gruissan, France
Price range (per night):* INR4,865 - 8,556

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