On arrival, the room was large but dirty and well past its sell-by date. The shower area was dirty and the room stunk to high heave. The smell came from the drains. After the first complaint about the smell, a maid brought an air freshener. This was only temporarily effective.
On the second complaint, the staff agreed that the smell was unacceptable and promised to change the room the next day. In the meantime, they placed an electric deodouriser in the room. Tomorrow we'll see what the new room is like!
Breakfast is a disaster area: the servers are grossly understaffed: tales dirty and uncleared, hot food cold and generally a mess! After complaint, they put an extra member of staff on service - there was a marked improvement.
My limit was reached tonight when a cockroach went scurrying across the flor of my room.
The only good thing is that the staff do react when you complain. However, the things that are wrong are so obvious, that it should not get to the stage of complaining.
This hotel is well worn, smelly and not particularly clean. The service is appalling!
They have a spa in the basement, but it looks lethal!
- Hotel Solvasa Barcelona
