I am not biased in anyway and this is my experience at this Hotel.Good things First
1. Considering the Cost it's truely a budget hotel, Rooms are clean with clean bathroom and soft beds.
2.Location is remote only good thing is it is opposite Galaxy Hotel, so you can use Hotel Galaxy Facilities.
Now the real Stuff
1. Hotel is not Kids friendly and even the pool is deep for kids, It's filled with mainland chinese who smoke like chimneys in the lift and hotel lobby.
2. This hotel does not provide any facilities not even a transport to any casino or Airpot. They only have free shuttle to Macau ferry terminal and it comes every 45 mins to 1 hour and it does not follow the schedule printed, it operates at thre drivers discreation. I was told to be there by 9 am and I reached there by 8.56 am sharp but the bus had already left by 8.55 : (
3. The Front desk are the worst people on earth they are rude unfriendly and not at all helpfull.
4.The concierge at the hotel is absolutely rubbish. Please do not trust them to arrange any tours rather go to Galaxy hotel they can help you. I had requested for package to Disneyland and Local sight seeing. They showed me there tour itenary so in the evening when i went back to book the itenary I was told the prices have changed now and and it will cost 100 $ extra for each person and the best part is that the tour to Disney which was supoose to depart at 9 am would only depart by 1pm in the noon and they expect us to see disney between 3 to 8 pm. They are real bus.......... I have even attached a copy of the price printed and price charged to us.
5. Lastly I requested for late check out as my flight was at 2 am early morning. They charged me 500 HKD for 1/2 day but asked me to vacate the room by 6 pm. we had no choice but to pay 500hkd and vacate the room by 6.30 and go to galaxy and sit in the lobby till 11 pm.
My sincere advice to people traveling with Kids please do not choose this hotel. It is good only for mainland chinese Smokers and solo travellers
- Pousada Marina Infante Macau
