We stayed here for one night to get away from fresh paint fumes at home. There were only trainees at the reception counter at first, three of them. One of them had to frequently consult another to do things. I wasn't too comfortable handing over my passport and credit card to someone like that. As a queue began to form, a manager stepped in as well. We were allocated a room on a smoking floor without being asked, but luckily we spoke up and realized that, so the room got changed before we moved off. In my short stay, I found that the staff spoke English well enough.
The room gave us quite a good feeling. The lighting was inadequate for nighttime reading, though. The bed was quite comfortable, with a mattress that effectively coaxed my muscles to give up their tension. I had a good night's sleep. The doorbell rang once in the middle of my sleep (possibly the world's oldest profession calling) and I could hear some noises in the hallway after that, but it was otherwise rather quiet. I should clarify that the hotel did not feel sleazy, and felt safe for all kinds of travellers.
The bathroom was roomy, with gold-plated fittings and black marble floor tiles. It had a separate shower stall and a bathtub. I found it slightly annoying that the cold water tap was turned anti-clockwise while the warm water tap was the opposite--had a bit of hot water shock at the end of my shower thanks to that!
The bathrobes were slightly damp and we realized later that the room was slightly damp. It was not musty to any uncomfortable extent, just a little damp and most people would probably not notice it.
There was no sitting area on the ground floor. The lobby sofas were on the 6th floor, the floor on which you switch elevators. But that turned out to be much better for a quiet sit-down or a chat as it was more secluded and less chaotic than the ground floor.
We made the booking in a hurry and the reception staff did not make it clear to us that breakfast was provided. But it was raining in the morning, so I went to the breakfast restaurant to try my luck. My room number was on their list, which was convenient. I only tried one food item and one juice, so I won't comment on breakfast.
Overall, the stay was a pleasant experience. Most staff members were friendly, but you may across some who don't smile or look you in the eye.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC