We stayed here for one night to get away from fresh paint fumes at home. There were only trainees at the reception counter at first, three of them. One of them had to frequently consult another to do things. I wasn't too comfortable handing over my passport and credit card to someone like that. As a queue began to form, a manager stepped in as well. We were allocated a room on a smoking floor without being asked, but luckily we spoke up and realized that, so the room got changed before we moved off. In my short stay, I found that the staff spoke English well enough.

The room gave us quite a good feeling. The lighting was inadequate for nighttime reading, though. The bed was quite comfortable, with a mattress that effectively coaxed my muscles to give up their tension. I had a good night's sleep. The doorbell rang once in the middle of my sleep (possibly the world's oldest profession calling) and I could hear some noises in the hallway after that, but it was otherwise rather quiet. I should clarify that the hotel did not feel sleazy, and felt safe for all kinds of travellers.

The bathroom was roomy, with gold-plated fittings and black marble floor tiles. It had a separate shower stall and a bathtub. I found it slightly annoying that the cold water tap was turned anti-clockwise while the warm water tap was the opposite--had a bit of hot water shock at the end of my shower thanks to that!

The bathrobes were slightly damp and we realized later that the room was slightly damp. It was not musty to any uncomfortable extent, just a little damp and most people would probably not notice it.

There was no sitting area on the ground floor. The lobby sofas were on the 6th floor, the floor on which you switch elevators. But that turned out to be much better for a quiet sit-down or a chat as it was more secluded and less chaotic than the ground floor.

We made the booking in a hurry and the reception staff did not make it clear to us that breakfast was provided. But it was raining in the morning, so I went to the breakfast restaurant to try my luck. My room number was on their list, which was convenient. I only tried one food item and one juice, so I won't comment on breakfast.

Overall, the stay was a pleasant experience. Most staff members were friendly, but you may across some who don't smile or look you in the eye.

At the end of the day its your personal experience that you have had at this place that makes you write a review that is good or bad.
My wife and I stayed here during end May 2011 and these are our comments based on our actual experiences.
Great location on the main strip, close to ferry terminal and you get free transportation.
from/to hotel. Plenty of taxis, no problem experienced there.
Walking distance to most conveniences and other restaurants, casinos etc.
Room size is large, very well appointed, top notch service, very clean.
Excellent toilet facilities and toileteries, very reasonably priced rooms, great breakfast with good selection of items.
Very friendly reception staff. Concierges ever willing to help.
Casino isolated so no noise. Overall: Excellent hotel, we loved it and will stay here in the future too.
We did not experience any of the negative points mentioned by other travellers, but then again, as I stated at the top, it is all based on your individual experience and if you have had one bad experience, it takes 7 positive ones to make you change your mind.

I was a guest in this hotel; the arrangements and payment being made by the organisation that invited me. This hotel is a casino hotel, and accommodates the 24 hour Pharaoh's Casino. However, the casino was superbly isolated from the living accommodation, and was no nuisance during the night.
However, this same isolation required us to make changes from one elevator system to another to go from, say, my room to the breakfast at Varanda. Varanda is a multi cuisine restaurant for the rest of the day. For breakfast, it had an abundant board serving both western and Chinese dishes. Not as lavish as some great American breakfasts, but much more than many European Hotels.
The room was great, large enough, precisely air-conditioned, and sparkling clean.
The bath was huge, with a separate bath-tub and shower stall - nice because I hate standing in a tub and trying to keep the water from splashing outside.
Excellent service for an unusual request - I needed an extra hole punched in my belt! This was done very profassionally with a clean punched hole, and so quickly returned that I was surprised.
I had the pleasure of lunching or dining in several of the restaurants, and they were all very fine.
A bus is available at very short intervals to take one to the ferry terminals free of cost.

I highly recommend this hotel. Stayed for a week. Very large room, reasonably priced, good food, good staff, free wireless internet.