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The Westin Resort Macau – reviews, photos

4.5 of 5
No.1918 Estrada de Hac Sa, Coloane, Macau, China
Hotel amenities
The Westin Resort Macau
The Westin Resort Macau
The Westin Resort Macau
The Westin Resort Macau
The Westin Resort Macau
The Westin Resort Macau
Ranked #32 of 82 hotels in Macau
4.0 of 5 stars 205 Reviews
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205 reviews from our community

What travellers say about this hotel
  • Ferry terminal(8)
  • Golf course(6)
  • Free shuttle bus(4)
  • Ocean view room(4)
  • Other reviewers(3)
  • Large balcony(3)
Traveller rating
    66
    85
    28
    18
    8
Only show reviews for Family (49) | Couples (53) | Business (26)
Date Rating
Sydney
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
“Nice but Dated Hotel”
3 of 5 stars Reviewed 8 February 2012

Its a very nice hotel or at least was. I have stayed there twice now and both times found it pleasant but its in desperate need for a make over. Some of the carpet smells musty and wet. The Hotel is out of the way but there is a regular shuttle bus which makes up for this. The concierge staff are fantastic and almost add an extra star to my review. Overall its a nice hotel, good for the price but even a small renovation would go a long way here.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
19 April 2012
Dear Valued Guest,

Thank You for taking the time to provide us with the feedback about your stay with us.

Your recognition to our concierge associates motivates us to continuously strive and exceed our guests’ expectations.

We have noted your comments on our property conditions, carpet smell in particular. We are eager to address the shortfalls and have put additional resources in terms of manpower to uplift the overall ambience of the hotel. At the same time, we also realize that a complete overhaul is required to enhance the level of comfort for our guests.

We appreciate your loyalty and please stay tuned for updates on our website.

Stay well.

Stephan Winkler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Tranquility in casino-crazy Macau”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

The Westin is our favourite hotel in Macau, we always stay here whenever we take a short weekend trip from HK. It's away from all the casino madness and is serviced by some of the best staff we've seen in any hotel. If you're looking to come to Macau to gamble, this may be a tad out of the way for you, although a taxi ride take 5 mins max to the Venetian.

The setting is excellent, as it is a ocean-facing facility. The breakfast, lunch and dinner buffets are reasonably priced and offer good variety. The staff is always friendly and ready to help with a smile. If you're in Macau with family, or just like personal service, this is the hotel for you!

  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rajputatunda about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
23 April 2012
Dear Valued Guest,

Many thanks to your favorable comment and we are delighted to be your hotel of choice in Macau.

At Westin, our goal is to make our guests sleep well, eat well, move well, feel well, work well and play well. Personal and customized renewal experiences are created for guests to preserve wellness in travel.

For a better you.

Stephan Winkler
General Manager
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New Delhi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Perfect for couples and family”
5 of 5 stars Reviewed 26 January 2012

This is a great hotels if you want to escape from messy city life. Amazing location,great food and friendly staff. The hotel is only 10 mins drive from Venetian shopping area and 20 mins from city business hub. We stayed at the property during last Christmas and new year and would definitely like to come back.

Room Tip: Go for a sea view room. The view is awesome. We'll surely like it if you like nature and peace.
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Stayed December 2011, travelled with family
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Ask B B about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
19 April 2012
Dear Valued Guest,

Many thanks for staying with us during last Christmas and New Year.

I am pleased to learn that we have become your hotel of choice in this area. It is truly encouraging to read your comment.

We are looking forward to see you and your family again in the near future.

Be inspired.

Stephan Winkler
General Manager
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Mumbai, Maharashtra, India
1 review
“Nice Stay !!”
4 of 5 stars Reviewed 24 January 2012

THE breeze of the sea and the location little away from the bright casino...are worth staying..ideal for couples and family...if u love nature...the morning sun and the shore will fill you with a light heart and energy....

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rajveer2005 about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
19 April 2012
Dear Valued Guest,

Thank you for sharing such a delightful review of our hotel.

At Westin, you may nurture your mind, body and soul in perfect peace. It’s a place where guests stay to feel energized, refreshed, rested and renewed.

We hope that we remain your hotel of choice when visiting Macau again.

Be well.

Stephan Winkler
General Manager
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Singapore
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Away from the casino madness”
3 of 5 stars Reviewed 20 January 2012

If you're in Macau to gamble, then you might not want to be out here. Possibly the most remote of the hotel available in tiny Macau, the Westin resort is on Coloane island. If you golf, you're probably going to want to be here, if you're looking to see what's left of the old Portuguese colony, you're about as far away from that as you can possibly get in Macau. BUT, the hotel is distinguished by the fact that it does NOT have a casino and to me, that was one of its saving graces. Staff are friendly and helpful, hotel is a tad old but we enjoyed ourselves nonetheless.

Room Tip: Apart from weekends and holidays, looks like occupancy isn't all that high. Book a garden view r...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask smkhoo88 about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
23 April 2012
Dear Valued Guest,

Greetings from The Westin Resort Macau.

It is great to learn that you enjoyed your stay with us. In the competitive environment here in Macau, with all the glitzy casino hotels, we are especially proud to provide a tranquil ambiance, with the great help or our instinctive and thoughtful associates.

We are here to customize renewal experiences to energize your mind, body and spirit.

For a better you.

Stephan Winkler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Westin Resort Macau

  • Westin Hotel Macau
  • Westin Macau
  • Westin Coloane
Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China
Price range (per night):* INR10,457 - 13,141

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