Recently on my trip to Macau, i decided to stay in this hotel after having good experience with other Holiday Inn. To my surprise I was shocked to see the service we had. Booked for non smoking rooms but was given smoking rooms. When we called to change to non smoking rooms, the room had smell. Not a good service was given to us. Never go back to this hotel.

A rather tired hotel, staffed by personnel dressed in light green cheap-looking zip-fronted anoraks. Only occasionally was there a commissionaire to open the (heavy) glass doors. The concierges were EXCELLENT however - very helpful, and good local knowledge. The duty manager at night had his head in the clouds, or somewhere, and spoke poor English.
In general the staff were graceless.
Shuttle buses, starting at 8.00 a.m., every 30 minutes. Last one about 10.00 p.m.

Our room was large but awkward - only ONE armchair. The windows did not open, the air conditioning was a bit punishing. A very limited selection of TV channels. A VERY slippery bath-tub! The bed was good and firm, though. The rooms are not sound-proofed (nor are the bathrooms). Noise from neighbours when in their rooms and in the corridor.

Buffet breakfast the same old the same old - but poor selection of fruit and frowning, brusque staff. A cook who spat on to the floor of the kitchen while cooking, another who, each time after frying eggs, wiped the inside of the pan and the gas ring with the same cloth!!

Got a low room rate from HotelClub (watch out - no refunds or cancellations - you lose everything!!) but still felt rather uninspired by the whole place.
They charge HK$/MOP 40 for 30-minute use of the internet on their (two) computers in the "Business Centre".

We recently stayed one night here and weren't in room that much, but can say we used the free shuttle to and from the ferry terminal. It took a while to get the ferry when arriving in Macau, but didn't wait long when leaving. Location is pretty good. Once you get your bearings, you can walk to all the main tourism sites in Macau. It's close to the Grand Lisboa and the Wynn. From the Grand Lisboa, it's easy to catch a city bus that will drop you off at the Venetian casinos on the other island. Breakfast was offered at a discount, but we didn't try it. It was very smoky in the hotel's casino. This casino was really for locals; don't think they even had slot machines, just smoky table games and mah jong.

The Hotel, while well situated has very unfriendly Chinese staff, notably to mention one that stands out more than the rest, namely the fri=ont desk clerk by the name of DILON. He is outright rude and has no manners - beware of him. The positive not eis that the entire Filipino staff is extremly friendly and helpful! Guenter Taus