We went there to spend nice and relaxing weekend at spa, but it ended up as worst holiday at all.
We had bought a spa package to the hotel where was clearly said that the spa treatments are for two person. It came out that these were only for one. The hotel recipient togehther with some other hotel staff yelled at us that we did not understand that. They did not appologise even once because of this misunderstanding.
Then we saw our room, which was very small and bed was very disorderly done.
When we went to spa came the most unpleasant surprise. The pool and saunas were crouded with drunk and shouting russian gang. They were jumping into the water, making terrible nois, drinking their own alchohol from big plastic bottle. There were no hotel staff to keep the order. Probably there aren´t any spa rules at all in this hotel. Besides that the pool water was so cold that it would have been anyway impossible to enjoy some water massage there.
The russian party lasted until the late night. As the ceiling was so thin all the nois came to all rooms and it was impossible to sleep.
And finally about the Nuovola bed treatment that was in our package. The description of it seemed like heaven, but actually it was totally pointless to lie there half an hour like wrapped into rubber boat. There were no massage or anything.
All the descriptions about the hotel and spa treatments at their webpage are so hyped up, but the reality is something totally different. There is nothing to do with friendly service or privacy in this hotel.
We have visited many spas in Estonia and all others have been very nice - like GO Spa, Grand Rose, FraMare Thalasso Spa. Actually this time we also went to GO Spa the next day and could finally relax there..Should have done this at first place.