I stayed here last weekend - a gift from my boyfriend. The hotel is advertised as being a short walk from the village of St Asaph... but is in fact a not-very-short walk down a long, unlit road that is extremely pedestrian unfriendly. The hotel itself looks very nice and the reception area, lounge and bar are well furnished with excellent decor. However, our "superior" or "deluxe" room was very basic. Had the flat screen tv and tea/coffee making facilities but the walls had large scuff marks on them, the room was sparsely furnished and is not what I expected of a 4 star hotel. The hairdryer did not work properly. A call to reception resulted in a boy coming to the room and demonstrating that you have to continuously hold the button in at an angle for the hairdryer to work. This did seem to work in very short bursts, although was extremely difficult and would undoubtedly result in RSI if you tried to dry your hair on more than occasion. The pool at the hotel is small and looks unloved and a little dirty. The sauna is for two people only and the steam room was out of order the whole time we were there. The pool was full of non-hotel guests, mostly local teenagers who like to throw each other around the small pool. The hotel staff do not monitor the pool and it would appear to be a free-for-all. The hotel breakfast was average at best. I cannot understand why this hotel is rated a 4 star. I've stayed in much better 3 star hotels in Wales (e.g. Seiont Manor hotel) for a similar price so would definitely not stay here again.

Had a lovely stay at the Oriel Hotel. We booked via a KGB deal and were made very welcome - nothing was too much trouble and the service and attitude of all the staff we encountered was excellent. I requested a quiet room on booking and felt that the lady taking my reservation was very helpful. We were allocated the old honeymoon suite, a large room overlooking the lovely gardens, and there was more than enough room for the two extra beds for our children. The room was, very clean and decorated in a traditional style (perhaps not as updated as some of the rooms, but nice all the same). The bathroom was very spacious and my children loved the whirlpool bath. The room had a flat screen tv and dvd player as well as and ipod docking station. The food was excellent at the hotel, we had a meal in the very nice conservatory area on our first night and the breakfasts were great with a wide selection of to choose from. We were, however, a bit disappointed with our meals at the sister restaurant The Bridge on the Saturday night (perhaps it was just a one off as other reviews I have read are really good), and wished we'd stayed at the hotel. We unfortunately didn't get the opportunity to spend much time in the pool as we had planned to do this Saturday teatime but a power cut (no fault of the hotel) meant that it had to close - the hotel staff handlied the power cut very well, and we were offered use of the pool facilities after our check out on the Sunday if we wished. We would definately return to the Oriel and hope to do so later in the year. Thank you for a lovely stay.

We booked this hotel for 4 nights between Christmas & New Year.

I had several conversations over email with the manager, Justin, who always seemed happy to help and give advice in any way possible. We booked a Deluxe Room for 3 nights, and the Indonesian Suite on our final night (following recommendation from Justin).

On arrival at the hotel, we were welcomed by the reception staff who confirmed our booking and showed us to our room (114, I think). It was extremely spacious, with very high ceilings, and perfectly clean. The sleep was good as the hotel was quiet and our room seemed to be towards the back of the hotel.

We also made use of the Spa Facilities, which were once again of high quality. The swimming pool was lovely (and quiet during our stay), along with the sauna and fitness facilities. (All of this is included in the price of the room!)

We had 1 evening meal at the hotel, which was really nice, but somewhat expensive. It was a high quality meal, and you could tell. The waitresses were extremely helpful and polite. We also spent time in the bar/conservatory area which was very homely and comfortable.

Breakfast was quite possibly the best I have ever experienced. The cooked breakfast was made to order (with a wide variety as you would expect), but it was the continental part of the breakfast which was exceptional. There were facilities to make your own toast, around 12-15 different types of cereal, pastries, muffins, fruit, yoghurts, juice (several varieties)... to name just a few!

The staff were extremely helpful, and following our 3rd night when were moving to the Indonesian Suite, we were told by the receptionist to put all of our luggage on the bed and whilst we were out for the day, they would move all of our luggage to our new room. I was sceptical, but this was done without a hitch.

The Indonesian Suite was very different to our first room with lower ceilings, but it was decorated extremely well. The facilities in the room were amazing, with 2 TV's and a Jacuzzi bath. It also had a compact en-suite with a large shower.

The only criticism I would have to make, is the lack of DVD player in the rooms.

The hotel is in a great location on the outskirts of a village (St Asaph), with Chester, Manchester & Liverpool all within easy reach/access in under 60 mins.

We were made extremely welcome at The Oriel, and nothing was ever too much for the helpful and friendly staff. It could only be described as the perfect stay!

Spent another good stay at this place which is just off the A55 Expressway. Rooms are spacious and clean with very helpful staff throughout.

Food is excellent and very reasonably priced, breakfast has a great selection to choose from which is always a bonus.

There is a well equipped gym with a swimming pool which does get busy around 1600 hours.