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Novotel Caserta Sud – reviews, photos

4.0 of 5
87 Strada Sannitica Km 22.6, 81020 Capodrise, Italy
Hotel amenities
Novotel Caserta Sud
Ranked #1 of 1 hotels in Capodrise
4.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    28
    48
    8
    0
    2
Date Rating
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A great treat far enough from Napoli!”
4 of 5 stars Reviewed 25 August 2011
1
person found this review helpful

The hotel is very clean. It is very spacious and looks and feels very professionally ran. Air conditionning is everywhere and there is a very large central dinning/breakfast room/hall where there is an X-box with games in top condition and a very nice Apple computer with a large screen for free internet use. Internet is available everywhere. The room was extremely clean, the bathroom large enough, nice looking and had all one expects from such a good franchise. TV had a good choice of channels in different languages, with a movie channelin English. The A/C in the room was not very powerful though, and could be addressed for more comfort. The breakfast, not included, offered a large choice and all items were of top quality (nuts dry and crunchy, the bread fresh and ideal, top quality fuit juices, eggs were done well: the hotel won silver medal for worl award for hotel food or something like that). The car park, for 8 euros per 24 hrs, was large, shaded, clean, had large electronic gates locked at all times, supplemented with CCTV system all around. Theswimming pool was a real treat: very clean (hoovered every day), the water fresh, many lounge chairs, chairs and towels provided for good comfort, guarded all day and its surroundings well kept with flowers and plants and lawn, and a great paved area which was immaculately clean.
Napoli was 20 mins drive away, but that was good since it's a crazy city. The hotel food was expensive though it looked good through the windows. A very enjoyable stay which was excellent value for money. I have an address in Napoli.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Xontheweb about Novotel Caserta Sud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO MINISTERI, Direttore at Novotel Caserta Sud, responded to this review
29 August 2011
Dear Guest,
we are in receipt of your kind review and we do appreciate the time you have dedicated to us.
Your comments are very important as they help us to keep and improve the standard of our services always more.
We are really glad to read how much you enjoyed your stay in our Hotel.
Be assured that we are going to share your comments also with the hotel staff, the real
interpreter of our success.
Hoping to welcoming you to the Novotel Caserta again in the future we remain,
Yours Sincerely.

Marco Ministeri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven
Senior Contributor
27 reviews 27 reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Fair to Good Hotel”
4 of 5 stars Reviewed 4 July 2011

This hotel is in a convenient location if you wish to visit Naples, Pompeii or the Amalfi coast but want to avoid high prices and the bustle of the city. The price was very reasonable. It was quite difficult to find even with a map. Also, even though the restaurant was open, they had only a set menu for that night in spite of a many more offerings on a different menu. I decided to go next door to a little shop and have a pizza. They also want you to park in their garage and extract an extra 20 euros.

  • Stayed June 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cvigue about Novotel Caserta Sud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO MINISTERI, Direttore at Novotel Caserta Sud, responded to this review
6 July 2011
Dear Guest,

We are in receipt of your kind review and we do appreciate the time you have dedicated to us.
Your comments are very important as they help us to improve always more and to find the right steps to follow in order to avoid such matters.
We really apologise for the bad service offered in our restaurant; be assured that we have already taken the time to discuss with our Maitre.
Concerning the parking fee it has probably been a misunderstanding as the daily cost for the parking under video survelillance is 8.00€ per day.

Hoping to welcoming you again to our Novotel Caserta in the future, we remain,

Yours Sincerely.

Marco Ministeri
General Manager
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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
10 helpful votes 10 helpful votes
“Would definitely stay at this hotel again”
5 of 5 stars Reviewed 13 May 2011

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Palermo
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great value for money”
5 of 5 stars Reviewed 28 April 2011

Great value for money.
Friendly and helpfull staff, comfortable rooms and good breakfast service. My children especially enjoyed the Xbox service in the foyer.
The hotel is well placed for access to Naples and the surrounding area (Caserta, Amalfi, Pompei). The free car parking outside is a breath iof fresh air in this day and age,.

  • Stayed April 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO MINISTERI, Direttore at Novotel Caserta Sud, responded to this review
3 May 2011
Dear Guest,

we are in receipt of your kind review and we do appreciate receiving the comments about your recent stay at the Novotel Caserta.
Your message is for us very important and be assured that we will share it also with our hotel staff.
We do hope to welcoming you again to the Novotel Caserta in the future.

Best regards.

Marco Ministeri
General Manager
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Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“terrible experience”
1 of 5 stars Reviewed 11 January 2011
1
person found this review helpful

when we arrived at the hotel late at night there was some hookers working in front of the hotel, picking up clients, we were very tired, coming from a very long trip so we didn't care. the front desk attendent was helpfull. we had to leave early in the morning and we even told the attendents the time we were leaving in the morning.
as soon as i loaded the suitcases in the car, i walked to the lobby for 45 seconds we came back and all our lugage was gonne, they smashed the car window and took all our stuff, it was so fast as if they were waiting for us. the car was in the hotel property but it was not in a area that they charge for it. so we were not covered. they called the police but they never came. all our stuff gone in 30 seconds. one of the staff was in a car at the same time in the same car park but he did not see any thing. i even said hello to him when i was loading the car. i don't want to name any one but it was very strange. my cousin called them latter, he is italian, spoke to them and they didn't even gave any attention.
i will not stay at this hotel again, and will not recomend it to anyone. appart from the terrible experience, it is far from the city, very confusing on how to get there, even folowing the GPS.

  • Stayed December 2010, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask alex_saopaulo_11 about Novotel Caserta Sud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO MINISTERI, Direttore at Novotel Caserta Sud, responded to this review
17 January 2011
Dear Mr Alex,
We are in receipt of your review sent through this site concering your stay
at the Novotel Caserta.
Your comments are very important for us and rest assured that I have
already shared them with the hotel staff.
I really apologise for such matter and if we were not able to follow up carefully
your cousin telephone call.
For this reason you could contact me at the hotel for any question or claim
you wish to put to my personal attention.
Best regards.

Marco Ministeri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Caserta Sud

  • Novotel Capodrise
  • Capodrise Novotel
Address: 87 Strada Sannitica Km 22.6, 81020 Capodrise, Italy
Price range (per night):* INR6,431 - 6,431

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