This hotel is a mile out of the small downtown area. Great views! We had an upper room with one window and no fan, so it was a bit warm in July. But it was comfortable, quiet and clean at a good price. There are bigger rooms for more money with great big windows. We were going to be exploring the Picos so didn't spend much time in the room except to sleep. Good, if simple breakfast in nice room with terrace overlooking the mountains. Restaurant is good, as well, again great views. Good spot for exploring the Picos de Europa, and the beaches on the north coast are less than an hour away.

In a trip around Northern Spain, staying at five 4 star hotels this was the only one that failed to meet expectations.

First the positives - the size of the rooms and the view.

Unfortunately the rest is all negative – there is no way of understanding how this is classified as a four star hotel.

- Customer service is zero in all areas
- At no point were we made to feel welcome
- There is no atmosphere in the hotel – reception and public areas are dark and soulless – arriving for breakfast in the morning you are greeted by a closed door and on one morning (50 minutes into breakfast service) no staff appeared for 10 minutes, despite ringing the bell!
- The reception is unmanned much of the time
- The hotel has an English version of their website but none of the staff speaks English, including the one English-speaking receptionist who comes on duty at 4 pm each day!
- There is no hotel information or directory in the room – when querying this we were instructed to ask at reception if there was anything we needed to know! Not acceptable in any circumstances, especially when reception is deserted much of the day and if you don’t speak Spanish it’s difficult to communicate your question or understand the answer! Our first attempt at a question was to enquire about breakfast times - only finally understood by the staff when communicated via signs and an odd word in Spanish.
- Breakfast was appalling – a series of sub-standard food items thrown on plates and dumped on the table. No choice, nothing like a reasonable selection and no ability to communicate your needs – all this at a grossly inflated price and bearing no resemblance to the description on the website.
- Large, old fashioned room keys are open to view in reception which is a big security risk considering that reception is not staffed much of the time.
- The hotel sits high on a hill above the town which gives good views over the rooftops to the mountains. However, for two people who normally enjoy walking into town for shopping, dining, etc. it was not feasible to walk.

We’re not sure what has happened to this hotel as it bears no resemblance to the more favourable reviews we’ve seen and lost its Johansen’s accreditation last year.

We came from London to attend our friend´s wedding. We spend 3 nights in La cepada, we were made to feel at home, the staff were very helpful and hospitable, nothing was too much for them. The views from the rooms were just amazing, the food was simple but delicious and most importantly the wedding was very well organised. What a great place to celebrate the wedding...loved it....Unforgettable stay.

The hotel is lovely with nice rooms and really pretty views of the town. Not recommended unless you have your own car, as the walk into town at night is dangerous. One of the few hotels in Cangas with free parking.

Service was a bit uneven, as when we arrived there was no one in the lobby and we needed to go on a long mission to find someone. Eventually we knocked on the door of the kitchen and a waiter came upstairs and let us into our room. Later that evening, we had to check in properly and the receptionist did it with us while she was on the phone with someone else the whole time. We also got incorrect information about when the restaurant was open.

However, staff are friendly and responsive - I just think they need a litle polish!

We got a better deal on a travel website than the hotel was willing to offer us directly.