Basicly making the effort to write a review as I want to warn people what to expect and how to prepare if coming to this island.
The island itself is beautiful, however the resort and its facilities totally ruin the experience.
Often we found ourselves discussing solutions/issues or just in complete bewilderment to a majority of the practises and operations taking place by the resort
ALot of the time we felt lied to or deceived.
We were lucky, we saved ourselves from being ripped off from the accomodation as we had a half price "OurDeal" voucher. I can now see why they have this offer available.


What you must do,
Take your own food!!, it is worth the extra baggage as it will save your health and you will save a fortune.
Take your own snorkel gear, floating devices and other water sport equipment as this will also save you a fortune.

We also, like many other reviewers were shocked upon our arrival that first of all our room wasnt ready and the lengthy wait till it was AND the fact that our bags were left outside, unattened for this period, very strange practise which I have never come across before. This needs to change.

The equipment for hire, such as kayaks, snorkels, boats etc we found to be extremeley overpriced, this resulted in us eventually bypassing activities as throwing our money away didnt seem like fun to us.

The resort feels miles behind in technology and basic furnishings considering the money they must rake in with crazy over priced everythings!!!!!! Very rundown and in serious need of an upgrade.

The staff seemed freindly a majority of the time but some had attitudes, liked they owned you and had the right to boss you around. One bar staff member in particular, apart from coming across rather dense had a attitude from day 1 which I did not appreciate.
Also communication with some staff members was difficult, main reason being that they did not understand english very well.
However the worst experience of staff behaviour was on the sand tobogganing. The tour guide John was very aggressive, angry, grumpy and was not providing a good experience for anyone. His name was John.
He progressivley got angrier and angrier as the tour went on, yelling at people and making offensive comments to people.
Eventually he lost it and had a full on arguement with a asian tourists as he attempted to go for one last slide down the hill. This escalated to a point where he told the male asian tourist that he had to walk back as he did not listen and he was not allowed on the bus as he guarded the bus entrance. Everyone became very uncomfortable with this scene as the wife got involved and there child was crying as the argueing continued.
My girlfriend and I could not beleive what was going on and found it very unacceptable behaviour from John who kept this going for 15mins, arguing back and forth untill finally he made out as though it was a big joke and let him on the bus. Some joke, no one was laughing.
Inappropriate. This really dampened our trip.

Ok, dolphin feeding, 1 dolphin turns up, 100 people +++ lining up to feed it??? anyway was a good experience apart from the sneaky money grab where people are told no flash photograpy near the dolphins, meanwhile a resort photograper is flashing away taking photos in your face as you feed the dolphin, so the only decent photos available are the ones they took and they come at a premium.
Was even more surprised the following day to see on the dolphin attendance board for that night that 5 dolphins were present??? hmmm I was there and there was only 1.

Other sneaky tricks included checking you out at 10am yet organising your return ferry for 4pm, forcing you to stay on the island with any belongings hoping to sqeeze that last drop of cash out of you before you leave on food or activities which are extremley overpriced.

Honeslty I could go on and on but overall the island is beautiful, the water is great, wildlife is great, shipwrecks are awesome just a shame the resort, staff and prices ruined it.
If I return, I will be self sufficient and camping well away from the resort.

As being a timeshare owner from 1982, havenot been there to stay for 18 yrs, Well what a shock. Gone has the family holiday - only interested in tourist money money money.

It started off in the boat, went to the toilets, only god - please use hot water and brown vinager, they were rotten - NO NEED FOR DIRTY TOILETS

I have written twice now regarding a refund of our $54.00 meal that made us both sick (me within 40 minutes) Night supervisor came and saw me Husband got sick later on in the night. this was reported and was told to get a refund alas no the receiption did not want to know about it. Told to email to feedback etc still no answer - form was also handed in at office still no response.

The room had two double beds and one single - only one bed made up then i really had to look as it seemed someone else had used the bed. Under the bed someones knickers were there - been there for some time as the fluff was real thick Toilet and shower, I had to clean before I could use it - hygiene not up to
standard. Good to see that we now have kitchens but no scubber to clean electric frying pan - asked for one and up to the last day still did not get one

As to the dining etc years ago early in the morning the floors used to be washed out - the smell around the restaraunt areas especially around by the helicopter office doorway stunk and I mean stunk. As for the 'you beaut restaurant" what a joke - this is where we both got sick.

The shop it was always bit dear but wow $1.00 for a old potato $1.00 for a banana that had seen better days biscults $9.90 per packet they only cost at IGA $3.95 (which is usually dearer than woolies or coles)

Well if you are an overseas visitor - yea you well spend the money. But some of them were complaining about the cost of a iceypole at the shop.

Now my real concern (other than getting a refund of our meal) is the safety of the
main swimming pool,. Years ago we didnt have even pool fences around and nobody drowned or nearly drowned. In three days (in the same pool) two people
nearly drowned - one was really bad he had to be flown to brisbane. Something really has to be done to educate these people before something diasterous does happen
obviously even though people are giving feedback, you are not listening to the real issues - hopefully if more people complain, something might get done.

All activities staff are very good,but all equipment is in need of major upgrade, as are the dining areas,rooms,pools.Resort pricing is not equivalent to grading,would never pay full price to stay here. Location is excellent,it is embarrassing to Aussies that this is the standard we present to our international guests.All wildlife activities are well presented.

We went to the resort for a day trip on a beatifull sunny day. The island is a treasury, however, the tour was disappointing.

It started with the totally unnecessary alway on TV on the ferry. On the positive side, the ship crew was very friendly.

Once we arrived, we wanted to get changed for a snorkel swim. The facilities provided are of poorest standard I've seen in similar resorts. Old change rooms, showers in bad conditions, and little to no signs that show you to the facilities. The food court was a real bummer: Old and shabby building, mediocre good quality.

In summary, this place seems to be run just to rip off tourists.