Just got back from a 2 week stay and had a really comfortable and enjoyable stay.
First impressions of the hotel though are that it is 'tired'. The corridors have had some sort of makeover with faux suede paper on the walls which is not properly stuck down, gives it a shabby feel. Also our bathroom needed a good makeover, some cracked and loose floor tiles
This apart we though we had no further complaints.

We have been coming to Tenerife for many years and have stayed in various locations, this hotel in our opinion, has the best situation, close to the beach and the harbour and the lovely coastal walkway running from El Duque to Los Christianos which is now wheelchair friendly.

Our room was on the 4th floor at the front of the hotel (facing the road) with side sea view. Perfect for us as the balcony had the sun from early morning, lovely to sit out. The beds were very large twins, modern, clean, extremely comfortable. The room was big, light and airy. Plenty of wardrobe space but very little drawer space, but not really a problem. The room and bathroom was thoroughly cleaned every day. I have a' thing' about cockroaches but never saw one.
We found the food to be good with plenty of variety, an amazing selection at breakfast and dinner, with eggs, fish and meat freshly cooked, plus the usual salads, vegetables, pasta etc.There were many German and French guests as well as Brits and all seemed well catered for.
The restaurant staff were very efficient, friendly and helpful and like all staff at this hotel, worked extremely hard.
We look forward to returning later in the year.

We have just returned from Torviscas Playa and had a wonderful holiday. Location is excellent but I do agree steps could be a problem for some. We were given a road facing the road which was spotless, but we upgraded to a seaview room after 2 nights, which again was very clean,maybe a little tired. Food was good and plentiful, been in 5star and had worst food. We found the staff very helpful and never saw them being rude to anyone,in fact quitethe opposite, they could not do enough for you. Never saw no cockroachs neither.We will certainly go back.

room very dated quality of matress/beding not clean,out of date,bathroom tiles cracked both floors and walls ,cockroachers as unwanted guests.sunbeds will give you a bad back and to get this bad back you will have to fight for a bed. staffmust think everyone transparent when stood st reception. booked a sea view room could not see view due to escape balcony

We stayed at this hotel during the October half term 2011 and it was booked as a last minute holiday with very little choice available otherwise dont think we would have chosen it.

Location good for us close to beach, resort facilities, bars etc. As there are steps or slopes down to the beach / promenade area may not be great if you have mobility issues. There is aback gate from the pool area open until 10pm which means its only 5 mins to the lovely Adeje promenade / beach. Really liked the prom area and no hastle down there for bar or other promoters. There are a couple of shops / bars out the front of the hotel.

Public areas - pool pleasant enough and no issues with sunbeds around 9am we did have a few overcast days though. One pool warmer than the other. There were pool activities during the day an dthe usual archery etc.
Restaurant - food ok. Good quality but not as much choice as other 4 star Canary hotels we have stayed in but quality very good. Restaurant decor a little dated and service not great.
Public Areas all dated didnt stay in any evenings as seemed to be empty and lacking any sort of atmosphere when we walked through. Hence my comment I would not want to be here on an AI basis. All areas very clean. Small selection of shops and hairderessers.
Rooms - Good size side sea viewvery clean but very dated. We had 2 rooms and asked for 2 interconnecting or neighbouring rooms. Didnt get this the rooms were on the same floor but around a corner and reception said impossible to swap as no empty rooms. I know all say this but they usually do something for you but not here.
To summarise good location, food ok clean but not much else. Prefer Bitacora, Bahia Principe Costa Los Gigantes to this one. Also think this was more expensive than all these but we had no choice.