We had a very pleasant stay at this hotel :)
Staff was very kind to us and there is plenty of things to do at the hotel (tennis,gym,ping pong and much more...) and in the area nearby (big outlet, jogging or walking spot where we can go enjoying the sea view. My boyfriend and I rent a car, which I highly recommand to do if you want to visit the island and we had a very nice spot to park it every time at the hotel whether it was in the outside parking lot or in the garage. The only negative points are that the breakfast open hours were a bit early in the morning ... and as we like to stay late in bed in the morning we didn't get to eat breakfast a lot there... also it was very difficult for us each time to get a pool chair there was always too much people around the pool for the number of chairs available
But overall our stay was nice :)

I spent 9 nights over new years eve there, and the hotel was very nice overall. Everything is clean, all the staff is very friendly (and most of them speak english and sometimes other languages), and it's in general a quiet place. Even though the hotel itself is located in the middle of a very touristic area (and quite an ugly one, IMHO). Direct access to the beach is a nice feature, the massages in the spa were great, and the pool area is beautiful and well maintained (heated saltwater pool made swimming even in December a pleasure).

I had only minor issues, like not getting coffee after dinner in the hotel restaurant (you have to go down to the bar for that), or only a very limited choice of table served food (however, the buffet was rich and very good); or the "fitness center" which isn't really that agreeable (being underground, and with a very limited selection of machines, some of which being out of service etc.). I have to admit, though, that the bar / sofa lounge area is a very pleasing place, with nice live piano music at times; ideal for reading a book in the evening.

My room was very nice and comfortable, with a large balcony (2 chairs, 2 sunbeds, table and sunscreen), WiFi in the room worked good enough most times, and 24h room service was also flawless.

So in short, the hotel itself is very good, it's biggest weakness is the ugly place it's located in (not one palm tree at the beach, but a hundred shops, karaoke bars and a Mc Donalds... not exactly my idea of a nice beach, but you're view may be different). However, the hotel also offers free bikes to get around and check out the surroundings with, which is another nice touch.

Top marks to staff, the delightful very warm sea water pool, lovely & well kept gardens, location overlooking the sea, towels & linen changes a plenty, great sea side walks, great buffet breakfasts, the small poolside restaurant was a nice alternative to formal dining. room extension without charge until 6 pm on departure day, cleaning & services were excellent.
Not quite happy about room which was fitted out for invalid use & we were not told this so bathroom facilities (huge "drive in" shower area, very low set toilet, small narrow bath) were not at all what we would have chosen. Wi fi reception was very poor & sometmes unavailable in our room near the towel hut. Were there for 9 days over Christmas & standard of entertainment was mediocre & the 3 Tenors from Venezuela were really poor. Noticed that the room rate charged almost doubled over Christmas period but still the hotel appeared to be almost full so the laws of supply & demand apply.

We stayed for the 6th time in mid December. The hotel is very well run with great efficiency and with a warm friendly touch. Rooms are very comfortable and housekeeping is of a very high standard. The Dining rooms are excellent and the grounds lovely. We hope to continue to visit.