I have never been in such a poorly maintained hotel. the dining area was disgusting, and it was hands-down the worst two meals I have had my entire 2 months in Thailand. The breakfast is free and I am going to opt out for the remaining 2 nights here. The staff is hit and miss, more miss than hit. Laundry service is priced like this is a 5-star establishment. 3 pairs of underwear costs the same as I have paid on average at any laundromat, and unfortunately the front desk people were unwilling to direct me to a different one and I wandered around trying to find one and had no luck. THe gym that is advertised on the site and on the front of the building is not being managed or something according to the woman at the front desk so was not available (which is part of why I was actually overlooking some of the bad reviews to stay here). The desk staff seems interested only in keeping you in the hotel for meals, services, and to book things through them. I found them less helpful and more opportunistic. The hotel is quiet, and the pool and pool area is very nice. The water is very hot and rooms are reasonably clean though could use some updating and maintenance. I stayed in a standard room.
Internet is free for 2 hours per day (wifi), or you can pay 30 baht and get unlimited for 24 hours. connectivity was fine.
You can't beat the location, it's right in the middle of town, convenient to anything you could want. The whole place just needs a makeover and update and a good deep cleaning. The chef needs replaced and the staff needs some friendliness.
If you know this going in and are OK with the price (it's not the cheapest, and not a great deal by any means for the price), then you may be fine. I can tell you that I won't be back to this one.
Spa is less than fantastic. got a foot massage and the woman seemed more interesting in watching the Thai drama on TV with the other 3 women standing around as I got my massage, than she was in actually doing the massage...
