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Iberostar Royal Cristina – reviews, photos

4.0 of 5
Calle Arenas de Bilbao s/n, 07610 Playa de Palma, Majorca, Spain
Hotel amenities
Iberostar Royal Cristina
Ranked #8 of 78 hotels in Playa de Palma
4.0 of 5 stars 222 Reviews
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222 reviews from our community

    Trip type
Traveller rating
    90
    89
    35
    6
    2
Date Rating
Durham, United Kingdom
1 review
6 helpful votes 6 helpful votes
“relaxing short break”
5 of 5 stars Reviewed 31 January 2012
6
people found this review helpful

my wife and I have just returned from royal cristina ,had a lovely 5 nighr stay, will keep this brief.agree with other reviews do not book transfers, bus 21 from palma airport takes only 15 mins costs 2.5 euro each and stops right outside hotel.buses into palma the 15 takes 35mins,25 takes 10mins, the fare is 1.5 euro single,you can buy a 10 journey ticket at the tabac shops for 10 euro and share it , simply place on senser on bus as many times as passengers.The hotel is lovely ,nice to have carpeted corridors and bedrooms ,the staff are lovely, food is varied and plentiful, better juice than have had in all inclusive in past,always meat and fish being grilled as well as a tremendous choice on the hot plates ,usually 2 choices of soup,plenty of desserts and fresh fruit .would definately reccomend A-I . drinks at the bar were served in glasses not plastic disposals as in some places and you can have anything from the bar list but a few of the imported drinks you have to pay a supliment which is fair enough(i e Jack Daniels).entertainment wasn't brilliant and geared up for the mainly elderly german guests ,only saw another 3 british couples and small party of british people there on business bur did not stop us having a lovely short break.would definately recomend this hotel very definately good value and ideally situated,the only warning is the whole area is definately an established german resort.

Room Tip: all seem fine whole area quite apart from dog barking in local house pool side of hotel
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask brian s about Iberostar Royal Cristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“just good”
3 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

plus: nice located hotel...good value for money...excellent breakfast
minus: not well organized..we booked for massage at the reception but wheb we went there they had no idea about it...it was our last day and were looking forwad to it..they didnt make any effort to help us though...we also needed some towels for our last swim at the beach (because we already completed our check out) and they couldnt assit us..

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask chrisgr4 about Iberostar Royal Cristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Royal Cristina, responded to this review
13 February 2012
Dear Guest,

Thank you for writing your review from your recent stay among us at Iberostar Royal Cristina
First of all I would like to apologize for the situations under our standards.
The head departments have been informed about your comments and I am sure they will help us to improve.
I am pleased to inform you that we are renovating several areas of our hotel
We hope to surprise you on your next stay

Yours sincerely
Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Javea, Spain
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Fantastic Price Value”
4 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

In the wintertime a fantastic Hotel with nice rooms,great buffet and friendly and helpful staff!
Close to the beach (100m) well connected to the Bus which is going to the airport or Palma city,so no car necessary if you just want to relax and walking around the beach or the city.
Just the rooms are a little bit noisy because the walls are really thin :(

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Dirk W about Iberostar Royal Cristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portimao
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“A regular nice hotel for family holidays”
4 of 5 stars Reviewed 3 January 2012
3
people found this review helpful

A nice Apartment Hotel, well located, with a good relation price-quality. Well maintained, nice gardens, nice apartments and a great breakfast with a wide variety of choices. They have entertainment on the bar, with an interesting variety. Only three not so good things: The staff at the reception is not well informed about the area around (i.e. don’t know how to give suggestions about restaurants outside the hotel) and the SPA, although is a great Spa, with a lot of things to choose, don´t have enough staff. There was only one girl for attendance and massage. It was very hard to have a massage for me and my wife. Need more people there. On day off or when she was occupied the massage area was closed. Also in the rooms, they were a bit “cold”, with no sensation of comfort. Also about the beds, they have wheels. This means that if you move a bit on the bed, they end up in the middle of the room. Also when you read sitting in bed, you can´t have your back against the top of the bed, because it will move.
In general, I can say that this is a nice hotel to spend some vacations with your family.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask vmg2009 about Iberostar Royal Cristina
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Madrid
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Lots of little insects in the toilet and bad service”
2 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

Got to this place for business in winter, so I can't evaluate the pools and other summer services.

Two things got me annoyed during my stay. First, the toilet was full of little insects (like bugs, but very tiny). It would not have been that annoyed if they hadn't been walking through my toothbrush and so. It was not only my room: another friend was staying in the same floor, but on the other side of the hotel, and had the same problem.

The other problem was about service: more specifically, the laundry. I left my clothes for laundry on Monday morning, being told that it had a 24-hour service. On Wednesday evening, after not having my clothes back, I asked reception. They told me that probably there had been some problems with laundry, and that I should ask on Thursday morning (the day I was leaving). During check-out, they told me that they had problems with laundry provider, and they gave me the dirty clothes back. No warnings, no communications, no nothing. Unacceptable.

Breakfast was just ok (no natural juice served, for example).

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask bibiribaboro about Iberostar Royal Cristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Royal Cristina, responded to this review
6 February 2012
Dear Guest

Thank you for writing your comments about Iberostar Royal Cristina. Please receive our sincere apologies for not having met your expectations. We will learn about all your comments and try to improve our performance

We would however like to inform you that we do have in place an established infestation treatment plan and we are working intensely on these little insects.

We have in fact resolved this problem. In the event of a localized infestation in some rooms, our Housekeeping department undertakes an in-depth cleansing in conjunction with an adequate treatment.

We had problems with the laundry service provider until the last moment. That's because we could not clean your clothes in time. We understand how uncomfortable the situation is. Please accept our more sincerely apologies about it.


Online Reputation Manager
Iberostar Hotels & Resorts
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Additional Information about Iberostar Royal Cristina

  • Iberostar Playa De Palma
  • Iberostar Hotel Royal Cristina
Address: Calle Arenas de Bilbao s/n, 07610 Playa de Palma, Majorca, Spain
Price range (per night):* INR6,039 - 13,812

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