I booked this hotel direct using the Iberostar web site, I thought I would stand a better chance of getting a good room, I paid extra for a Double with Sea View so was really looking forward to our stay, on arrival the guy on the desk was not very happy but seemed to change when he spoke to the German client's who where waiting, this was ok as the Germans made up about 85% of the people staying there, I was given a room on the first floor and when I got in the room I was very disappointed, no Double bed but two singles pushed together, I had to stand on a seat to see the sea, on my left was a big tent that had been put up so my view of the pool was blocked, they stuck us in a room with no proper view after we had paid extra, It was a small room with a small balcony so our stay was not enjoyed, the food was good with a good choice but I was glad to leave, loved the area and will go back later in the New Year but not to this hotel.

This hotel was definitely not a four or five star hotel. The staf was very very unfriendly and unwilling to help you out with any questions or concerns. Asked about possible activities and did not provide any guidance. Wifi is not free...! Purchased internet service and was not informed that it wouldn't even work in my own room. I called down to the front desk to ask why the internet was not working (if there was an issue) and instead I got a very rude man almost yelling at me saying the internet would only work by the stairs of each floor. Really?!?!? What a waste!

We also had a Double Room with Seaview and instead got a crappy small room overlooking the pool. When we questioned them about our room... no apology was offered and instead were told there were no more available rooms... a lie I am sure considering it wasn't even busy. If you aren't German don't even waste your time because they only cater to them as far as service. I speak both English and Spanish and was blown off. This place made me never want to return to Mallorca... the only advantage to this hotel is possibly it's location to small local German bars and dance clubs. Not worth the money! Beware of this horrible place and use your money elsewhere. There are many hotels in this area so look to stay somewhere else. The food was crappy as well and the service to get drinks took forever. I had to go locate my waiter to order another drink and then finally pay the bill.

We chose this hotel because location and the stars, big mistake! We stayed 6 nights halfboard and from the beginning we saw a 2 star hotel, take note of our bad experience:

The main disadvantages:

- Reception: Reception staff is very unfriendly, null customer attention. (Thay didn't have our reservation with the type of room, and they didn't help us to resolve the problem, we have a "Doble Room With Sea View" and never had it, just a "side view room", terrible service!)

- Contact: They don't care about customer emails, so, do not waste your time writing!!!.

- Wifi: This hotel isn't known free WiFi, incredible in a 4 star hotel!

- Other Services: forget all that advertise services for couples, only to prepare a romantic dinner is a nonsense situation.

- Food: Breakfast and dinner buffets are mainly for Germans people, great for them, but an hotel need to think in ALL TYPE OF CUSTOMERS, INTERNATIONAL AND VARIED FOOD.

- Instalation: The outside pool is a little dirty in the edge. The books available in reception are mainly in German, I saw just 1 book in spanish and 2 in english.

- Room: Very small closet for hanging clothes.

To be fair here is the list of advantages:

- Spacious room.(executive at least)
- Big and confortable bed.
- Bus Stop 50 meters.
- Modern design. (but, ¿Is this important with a horrible attention and other failures?)

Definitely, we will not repeat with Iberostar in our holidays.

In this area there are other hotels of 3 and 4 star hotels much much better than this, so we recommend booking in any other, for example we are seeking options for the next
holidays, and we're checking HM Gran Fiesta / Grupotel / Acapulco / Apt Pilari / Neptune, all look good :=) I'll write the experience in any of this hotels.

Mallorca is a great beach destination, specially Palma Beach area, select a good hotel and enjoy your travel !

Have fun!

Real Iberostar hotel with all needed comfort.
We had a 10 days stay in a suite at the 6th floor (2-11 September).
Marvellous view at the sea.
Spacious modern room with large comfortable bed, shower, bath and separate toilet. Place enough for clothes and other travel objects. Large terrace. Room cleaned every day.
Food OK and enough variation.
Hotel very clean everywhere.
Quiet without presence of children.
Access to the beach very easy.
Kind and helpful personnel.
Minus points: 1) unpleasant smell in the shower obviously caused by trap not properly working. We reported the problem and they tried to fix it without success 2) bread corner for the breakfast too small with only one toaster (it must be possible to provide 2 separate bread corners with toaster: reastaurant is spacious enough to do that).
Conclusion: we will definitely go back next year(s).