this hotel maybe a 4 star.. it is very close to the beach, just across the road, room etc very clean etc...
however, the hotel didnt provide any iron facilities & coming from ireland, i didnt feel the need to bring a travel iron as i thought they would have this facility in the hotel...
there was a good selection of food in the evening but only some things you could eat there...
overall, i have to say that the staff were very very rude, didnt have hardly any customer service skills, did not treat people very well & didnt care whether or not you came back or not... they were not very helpful in giving you information & i got the impression that they were purely ruthless & out to get as much money as they could from people. the drinks in the hhotel were very expensive & I did get ripped off once , just because i wasnt able to speak spanish & the person that was serving me reported anyway that he didnt have much english.... i dont think i have ever stayed in a hotel were the staff were sooooo rude.....
also, i had booked in for 6 nights but only paid for 3 nights... then when it came to friday we wanted to stay on .... i was then told that i would have to pay 150e for the room each night... which was 3 times what i was paying for the first 3 nights.... i tried to make a complaint to the manager but i was informed that he didnt speak much english... the lady who was at reception went off & spoke to him & he apparently agreed to come down to 100e for each night for the next 3 nights...
overall, this was not a good experience & i found it very upsetting.... the hotel we stayed in for the next 3 nights was much nicer, 3 star & we ended up getting a way better deal....had entertainment there each night too which playa golf doesnt appear to have... its lacks atmosphere, warmth, friendliness etc.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC