I have been staying in this hotel with my wife for a week in august 2010. We were a bit disappointed by the overall impression this hotel. It does not deserve the 4* label. But step by step.
Location - great. In a first line to the see, just across the parade (promenade). In the middle of everything (shops, restaurants, bars, night clubs). Everything was so close.
Staff - OK. Helpful, cheerful, kind. At the reception desk as well as in the dining room.
Accommodation - the biggest disappointment. Although other reviewers here indicated some previous refurbishment I could not see it. Everthing seemed so old, used, scratchy, worn, smelly... There was some strange smell everywhere. Like if you opened your grandmother´s closet in her very old house. The only investment they made were electronic door locks. The whole hotel was air-conditioned. But somebody did not think about the air-conditioning unit in the room. It was blowing the cold air directly towards our bed (to our legs to be precise). So if it was on, our legs started to freeze soon - since they use only one simple bed sheet instead of a real quilt. And if it was off, we started to sweat soon. It took us some time to figure out how to set the control unit properly to gain a reasonable temperature in the room. It was still showing 25 °C even if the temperature was obviously lower.
Balcony - we paid some extra money for a sea view. It turned out we had a different view of what a sea view means. We were accommodated in a room which had a view to a backstreet with a partial side sea view. But on the other hand it was probably better than rooms in front of the hotel with the direct sea view - these were placed right above the pool area with lousy (and quite loud) night shows determined especially for German pensioners (the hotel was full of them). The balcony was quite spacy but there was no privacy there. You could not just see to any balcony on the same floor but also to many balconies on other floors. This made the balcony usable only for letting the wet towels dry.
Food - very good. Plenty, tasty, variety, buffet style. But the system in the dining room was not so great. There was a square "island" almost in the middle of the room and you had to walk around it and serve yourself. There were often queues and you had to stay there too although you only wanted one thing somewhere around the next corner. I really did not like it. But you could not jump the queue since the other people could kill you just by a simple look :-) At breakfast - people must wait until the waiter brings a pot with coffee or hot water to their table. There was no vending machine there like in other hotels. It usualy took some time until we were served. Once we were not served at all. The hotel also includes bar, restaurant and "gelateria". Tried everything - worth the money.
Services - really not a 4* hotel services. There was no gym, jacuzzi, massages or any kind of sport activities available n this hotel. Only the hotel pool. There was also no internet access in rooms. It was limited to the lobby area only and you had to ask the staff for a password. We were also surprised by the fact we had to pay for the whole stay while checking in! It had never happened to us before. At least not in a 4* hotel. We needed some beach towels - they lended us but for a deposit of 20 EUR each. We stayed in 3* hotels before where we had beach towels available in our room for free.
Overall summary - if you need nothing but a simple, quiet hotel room with basic services this could be for you. But consider well what you spend your money for. There is a plenty of hotels on the Playa de Palma and I believe the competiton can offer better services for even better price.
- Mac Garonda Hotel
