I never imagined that going to a 4 start hotel in Mallorca could be such a dissapointment! First of all, the hotel is definetly not a 4 start, the only nice place is the reception. That is also the only area where the air conditioning is working! During our stay we had to change 3 rooms( not because we were picky but because there was something broken in every room). We could not get any sleep the first night because the hotel is on the beach(the view is nice) and that meant you could hear all the drunken germans all night long!! Closing the window does not help because the rooms are not isolated. The second day we moved to a different room, it was a bit better but not by much. After 2 days the air conditioning broke and we moved to a different room, the air conditioning did not work there too, but I was too tired to move again...
But, this was not the worst thing, if you can imagine! The worst thing about the hotel is the staff. The only persons in the hotel that spoke english were the manager and the night bodyguard(surprise!). Beside the fact that you could not make yourself understood to anyone at the reception the entire staff was unfriendly, even rude. The waiters were the worst. During the entire meal they were complaining very loudly in spanish about how hard they need to work and how they are understaffed( sorry, but not my problem). If you wanted to eat outside you had to come at a specific hour, otherwise they will not let you sit there, they just say, sorry, we're closed, go inside. At one point, during the advertised brunch( which were the left overs from breakfast) I went to get a fryed egg, a guy just next to me got an egg and then when I asked she said I was not allowed because it was too late..of course you could not actually talk to someone because they did not know english. Another awfull thing was the pool. It a small pool but it looked ok so we wanted to go for a swim. As soon as we got in the pool the manager came and asked to get out because it was18:50 and the pool time schedule was only till 18:30. I could not believe it. These were the worst services I had ever seen, and we have travel to some places.You also had no access to a fridge because it was locked and you had to pay for a mini bar in order to have the key. I could go on with things that went wrong but I think you get the picture.
Mallorca really is a wonderful place, but if you are not teenage germans you should find someplace else to stay. And this hotel should never be advertised as a 4 star!!

myself and a friend stayed at this hotel all inclusive. the staff were very friendly the hotel was clean but the rooms are a little old. the entertainment they put on was great, the food was not wonderful but you wouldnt go hungry. it was great for a short break i wouldnt recomend to familys with young children. there wasnt much going on outside the hotel we found a few bars wich were busy but very quiet fof june. alltogether we had a good break and i would stay at this hotel again.....................

I rate this hotel excellent. Of course rating depends on what are you expecting. We wanted hotel on the first strip with a view to beach. We wanted good location and we got it. Room itself was nice, we liked glasswall of showerroom which opened it to the room.It was clean, we had a good view over palm trees. Restaurant was good with plenty of choice (we had HB). It is good place if you want to use public transport or rent a car. Nightclubs are within walking distant. Best thing is that beach is 50m from hotel main entrance.

We only returned from this hotel yesterday and i had a great holiday! The hotel is in a great location right on the beach front and close to all the bars/restuarants. The hotel itself was very clean with cleaners coming in everyday, and providing fresh towels etc. The majority of the staff were very friendly and although they didnt understand much english they tried!

We didnt really rate the food in the hotel. The breakfasts were fine with fresh bread and fruit etc. However the evening meal was quite poor and very repetitive. As a vegetarian, the options were limited and there were some odd foods e.g. battered cauliflour, and cheesy pancakes (which tasted like dairylee batter!). When we went out to eat, the only vegetarian food on offer was salad.

On the whole, we really enjoyed the holiday! Although the food wasnt great and basically nobody spoke english, it is in a great location with loads to do! The amount of Germans did become slightly overwhelming and i would not advise young singles to go here!! It is similar to a mini berlin! There were a few English bars and i would advise people to visit the Ben and Jerrys ice cream shop at the end of the street!

It was extremely relaxing and the weather was great!