Mallorca Caballero "Highly problematic"
Date 31 August 2007
Reviewer A Knight B. A. (Hons) West Yorks UK
My wife and I have visited mainland Spain and the Balearics in excess of 35 years (sometimes 2/3 times a year) and have never, ever, experienced such ill-mannered and rude behaviour to guests as portrayed by a minority of staff over a period of 5 days 'birthday celebrations' at this Hotel. Indeed, should this have been the norm, it is highly unlikely we would have never visited Espana again!
However, quite clearly a situation currently exists amongst a minority of staff whom for what-ever -reason seem to be 'cooking on gas". But in their present 'first-contact' roles as bar waiters/restaurant chefs do form a basis for the Hotel's staff/clientel well-being.
Moreover, the management of the Hotel show a distinct lack of leadership and supervisory skills, hence standards have been allowed to decline. One example is at dinner, the signs on entry to the restaurant show quite clearly 'beach-shorts' cannot be worn (hence lowering the tone of the occasion) Nevertheless, the Head waiter allows young male guests to completely ignore such rules showing them to a table without any exceptions!
On the positive side, the Hotel in relation to the beach is in a good position, the food excellent, and the entertainments programme worthwhile. However, being close to the nearby airport a constant 'roar' of jets can be heard when the flights take-off overland. More downside is that the Hotel was built in the 1970's era and the walls are paper-thin, hence we ALL know when guests are returning after midnight (yet another managerial failing)
Finally, through our UK agent, we have taken the unprecedented step of making a formal complaint, and, until there is definate managerial change (perhaps the current owners) we do not intend repeating the experiences that tended to impair our stay.
Meanwhile our booking for the South of the Island (Magalluf) remains for October 07, a repeat-visit to a 'lively Hotel' where there is a somewhat different Mallorcan greeting, and with staff/management 'who care' about their guests well-being!!
- Caballero Hotel Playa De Palma
- Caballero Playa De Palma
