at hotel 29th jan until 5th feb 2012 once again dont read the negative reviews. Some areas do need a bit of upgrading but everywhere spotless clean, Great service from staff especially chamber maid and Moses in the show bar.Very large hotel but soon get your bearings. Pool area and grounds lovely and well kept no problem getting a sun lounger.
Given room above showbar after having asked not to be put there when explained to reception we quickly got another room 1019 great view of pool area sun from 11 am and out of the breeze.
Cocktails brilliant try them all. Have to agree need more pint glasses in showbar husbands only complaint.
Entertainment ok no real complaints no worse or better than anywhere else we enjoyed it.
Food no problems plenty of choice and always warm.. Always a roast at night and fresh cooked fish, chicken, pork sausage from grill. Theme nights Chinese/Spanish/ Italian all good. Paid extra 4 euros for chinese restraunt nothing to write home about not like ours but ok Chinese theme night in main restraunt better. Fresh fried eggs and pancakes cooked to order in the morning. Pool bar better than main restraunt at lunch time.
Met loads of lovely people and had a great time. Nice and flat can walk for miles. Great watching planes coming and going you do not notice the noise from them.
safe had to be paid for but this covers insurance. pay 15 euros to stock fridge then buy anything you need from spar lovely rose bubbly for 1 euro 47 per bottle.
Would i go back yes in a minute and 2 friends from work looking into booking it for their holiday.
I like things to be right and this place ticked lots of my boxes.

Booked this hotel because of spa but informed on check in that there is a charge of 12euro for 2 hours per day per person which is a 168euro extra per week . Also safe cost an extra 21euros for the week. Nothing to do in hotel but they do have free wifi. Tea in the morning is Luke warm and no tea after diner a big . Hotel open plan so the wind blows around the corridors and the reception is cold.

We had a good hol but some things could be improved . The staff were very nice.Thought the price for safe and fridge were wrong for all inclusive.We always go A.I and have never had to pay for fridge or such a lot for safe.The rooms were clean but bit tired looking .Disapointed there was only one room to get A.I drinks at night to noisy most nights with flashing lights all the time.Icant sit where there are flashing lights but was not allowed to use other bar unless paid for them so if for any reason you cant be in room with flashing lights not for you .Other hotels we have been in you you didnt have to pay for spa .

My wife and I and my sister-in -law were all inclusive for 7 nights from 2 to 9/1/2012. We booked the holiday through Thomas Cook on 15/10/2011. We were promised rooms with a sea view. On arrival we were allocated adjacent rooms looking on to a towering,volcanic ash covered slope and the roadway leading to and from the underground carpark. The balcony was in the shade and the strong wind was whipping up small particles of the volcanic ash and I could feel them hitting my face and bare arms.
Obviously we complained and after standing our ground and waiting a couple of hours until 14.30, we got adjacent rooms with a partial sea view and some sunshine. We enjoyed the break, the weather and the food which was excellent. Unfortunately this hotel is a victim of it's size. The dining room is massive and reminds me of a very large works canteen or what I image the dining room would have been in a Butlin's holiday camp, but not a 4 star hotel.
Some evenings we felt we were being hustled out to make way for the second sitting. The dining room staff in general seemed disinterested and impersonal and they were constantly changing. This may have been because the Christmas festivities were in full swing with the 6 January being the main day in Spain. Consequently staff had to work during the national holidays and the Hotel may have been relying on agency staff during this period. It is the first time in 22 years that we have never given a tip at the end of our holiday to the waIter, simply because we never got to know any of them due to being in different parts of the vast dining room and the constant turnover of staff. I compliment Patricia and Jorge, two young members of the managerial (?)staff who were always bright , enthusiastic and gave a genuinely friendly welcome at the entrance to the dining room. All inclusive, in our opinion, was not value for money. The local spirits are unpalatable. To buy a normal blend of Scottish whisky in the Show Bar cost 5 euros. My wife and her sister,after only a sip of the local brandy and lemonade,left their drinks and went to the Piano Bar, which appears to be a franchise within the hotel, where they were charged 17 euros for two brandies (Martell) and lemonade. A litre of Martell costs about 24 euros and a litre of Grouse whisky costs 11 euros locally. These prices are retail and an hotel such as this with its sister hotels could buy these spirits at a low cost price. In the Show Bar there were invariably queues with up to 20 people waiting in the queue and they never seemed to have pint glasses. Any hotel I have been in has a list of Cocktails with photographs showing what they look like. In this hotel there was a list but no photographs.
The cocktail was just a coloured liquid in a slim spirits glass with no embelishments such as fruit, coctail sticks or little cocktail brollies. The 3 shows which we watched for a while were poor, but this again may be due to the time of the year. We eventually went to local Bars where drinks were cheaper and the entertainment very good.
The bedrooms and the bathrooms are very spacious and the chambermaid service was excellent and in this respect it was 4 star. Needless to say we did tip the chambermaid. The elevator system is the best I have experience and that includes 3 Hilton hotels which I have been in.
We paid £1292 and my sister-in-law paid £779 for 7 nights all inclusive. While I appreciate there are the cost of the flights and other charges included in the final price I still do not think it was value for money.