I give them:
5 stars for upgrading me from ordinary to junior suite
2 stars for WIFI reception
2 stars for speed during checking out
5+ stars for the hotel itself and the surroundings.
5 stars for distance to the town

I will certainly book this hotel again in case I return to Elche

The accommodation is in bungalows hidden in a palm forest, and yet you are moments from the centre of this busy and intriguing town. We stayed here two nights (room only basis) and I can't remember having slept so well. In the UK I'm a light sleeper, yet the first night here I slept 10 hours. Fine pool. Attentive, welcoming staff. (Parking is a hefty €12 per night but you can park a few hundred yards away, and a pleasant walk.)

I recently attended a family wedding here and i find it hard to believe that this hotel is rated with 4 stars. As a guest i truly felt that the service which was paid for was shockingly poor. The bride & groom spent the entire evening looking for staff to look after their guests. There was no sign of any form of management there to organise any of the schedule planned for the evening. Once finaly seated, the disaster that was to be there most magical night begun. Rain started to fall & to the horror of us all we where left sitting outside, once again the groom had to go looking for a staff member to deal with this. Eventually after alot or running around the groom got his wedding party put into an outside room, ment for the band. No staff attend the guests in the way you would expect in a 4 star hotel. To leave the bride & groom to deal with all the problems that came about during the night was very unprofessional & quite frankly not good enough. We left the night feeling that this hotel let the bride & groom & their famliy down, a wedding is a once in a life time experience & you should get what you pay for especially in a top hotel. So people beware if you want the dream wedding i highly recommend that you dont go near this hotel they a re not worthy of the business.

We stayed as family at this hotel which was alright however nothing special. The location close to the city centre is an advantage. However the rooms are not that state of the art and have to be renovated. The food is fine and excellent breakfast for a spanish hotel.