This hotel almost ruined our vacation - we intended to stay longer but couldnt stand the place any more after 2 nights. The details:
Let s start with the few positive points:
+ beautiful, remote setting
+ good food
+ they take Amex (as you can see I m really trying to find a few nice things to mention)
Here come the cons
- the place is old and run down. Obviously, no investments have been made in recent years
- rooms are simple and not very clean, beds, linen, towels, cushions, armchairs etc worn out
- the whole hotel is quite bady kept: at first sight it looks ok but if you look more closer into the less obvious spots you ll see quite a lot of trash lying around
- while the main pool is clean, our jacuzzi was a filthy puddle
- prices are sky-high. Since the hotel is very remote there are no alternatives than to purchase food, sightseeing tours, sports etc at the hotel at incredible prices. They keep their price monopoly by charging you 20 USD for a 10 minute boat ride to the next village (one way!). Given the low quality of the hotel in general prices are way too high
- service is practically non-existant. The concept is unknown. Staff (including the hotel manager) doesnt care about guest issues. E.g. we had a bat in our room (incl droppings on the bed). Something like this can happen if you travel to remote places in Thailand - so no problem. The question is how the hotel handles this. In our case they decided to completely ignore it despite several (at first very friendly and understanding) complaints: no offer to move us into another room, no action taken, nothing
- the beach is ok but very effected by low tide so not usable half of the day. That s something you need to live with in all of Phang Ngha Bay. Worse is that the hotel promises a free boat shuttle to a beach which offers an alternative but when trying to do so we were told we need to book the shuttle three days in advance
Dont get me wrong: if you re paying say 30 USD a night/person for this place you ll probably find it quite acceptable. If you re paying the 5-star prices they usually charge you ll find way better places in Thailand to spend that amount of money on
- Paradise Koh Yao Noi
- Paradise Koh Yao Hotel
- Paradise Koh Yao
