We had booked this hotel months previously, we booked a heritage room and it was not what we expected. It had everything it said it would only it was very shabby. The bed was comfy, the fridge was great, air con very necessary, a great balcony overlooking the pool. Maid came every day and made bed changed sheets regular and clean towels every day. The towels were small and threadbare for first 2 days and then we got new large bath towels, next day back to the threadbare grey things, then I asked the maid for big towels and got them from then on in. We were here for 10 days and it was after a few days I noticed that the bed and towels were really all that was getting done, the toilet and sink were cleaned by me. Breakfast was a bit of a hit or miss, we asked for eggs and toast, got eggs ,toast and cold mashed potatos? Took a while but eventually got the mash taken off. A busy weekend with lots of asians, we were told breakfast was curry or noodles, told them not for us so we got only one egg instead of usual 2, after that only got 1 egg anyway. I cannot fault the reception staff, whatever we asked for was done, they helped with wake up calls taxis etc and on out last day woke us up with 8 yes 8 slices of toast but no tea or coffee? We enjoyed our stay and did not complain as it had good and bad points, the pool was great and we had it mostly to ourseleves except for the busy weekend.