We got to know about the hotel from the welcomheritage site, assuming that there would be some level of quality. However, the whole experience was a disaster. The rooms were dirty, with zero maintenance. Considering its a heritage property, the quality of the rooms etc were appalling. Shocking ITC is part of this venture as we assumed a certain level of quality before deciding on staying in this hotel.
Tried the food in the hotel once and it took almost an hour for the starters to be served. Even when they were served we couldnt have more than an bit because the food was so bad. even the complimentary breakfast was a farce.
Even though the hotel is 5 min walk to the Mall road, the passage to the hotel is so steep that you have to think twice to walk down to the hotel. Thankfully there was a pick and drop facility which was not available when my parents wanted to go to the mall road on the first day.
Overall a very bad experience of staying in Palace belevedere and would never recommend anyone to stay in the hotel.
