Stayed here 1 night before departing Frankfurt airport the next day for the U.S. Even tho we had what I thought was excellent driving directions, it was still very hard to find in the dark. Not a good location, far from any stores or other restaurants, too. On checkin at 8 pm we wanted dinner at their restaurant, but it was completely closed that night even tho their web site said it was open 7 nights weekly until 10. Had to drive 15-20 min. to find a restaurant recommended by the desk clerk, then had to leave that place because we had no more Euros & they wouldn't accept any kind of credit card - European or American. Finally found a kindly soul who let us follow him & family to another restaurant that accepted our American dollars (they didn't take American credit cards, either!) When back in our room, all we wanted was a good night's rest prior to a 14+ hr flight home, but the A/C did not cool the room & we had to open the window. Big mistake! Guests and/or employees were smoking cigarettes for hours directly below our window & smoke kept coming thru the window. Even tho our room was "non-smoking", there was lots of cigarette smoke from below & I'm highly allergic to it. Could not sleep more than 2 hrs. because of it. We are great fans of Best Western (I'm a Gold Member), but this is NOT a BW I'd recommend. Breakfast was quite good (included with room), and that was it's only redeeming value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC