Not one normally to review and usually think that those giving bad feedback are a grumbling few BUT the service here was terrible!
Didn't get the set up of rooms we asked for and one in our group had to sleep on a couch.
We had to ask 3 times for bedding and towels and in the end the girl on the front desk had to call her manager to verify it was okay?! (Even after we'd handed over 800€ and they'd taken copies of all 6 passports).
You also have to deposit 50€ for the aircon remote - not a couple (as suggested in another review).
The hot water didn't work for the first day we were here.
The staff are rude and unhelpful. We were a bilingual group so lack of english was not the barrier.
The saving grace is the pool area (funnily enough, run by a completely separate business) - so if you do take a gamble and stay here try and ensure you get a room overlooking the pool with a sea view.
- Tur Palas Hotel
