I booked at this hotel and they were overbooked. They claimed they were sending me to an equivalent hotel, but the hotel they sent us to was absolutely uninhabitable (hotel Bossa Park), which surprisingly has two stars, from where I know what.
This hotel are now refusing to discuss giving me my money back. They gave me 1/3 of my money back, which came nowhere near the difference in price between the two hotels, even comparing their own online prices which they denied were correct. They claimed that they difference in price was made up by giving us free food which we neither asked for, wanted or used.
I strongly advise you not to book at this hotel as management 1/may not have space for you and 2/if they don't will put you in a hotel from hell and then refuse all requests for compensation.
- Apartamentos Tivoli Hotel
- Apartments Tivoli Ibiza
