After reading the negative reviews on the hotel I was slightly nervous about having booked my stay there. But I couldn't have had a better experience. The service was impeccable from check in to check out, and all the staff were so friendly and helpful. We had no problems with aggressive security - all of them were perfectly nice.

Our room, one of the suites, was incredible and we were even given bubbly and cakes on arrival!! The only negative was that the app you need to download for the iPod speakers took over a day to download - meaning no music in our room for ages!

The pool was beautiful, but not enough loungers for everyone which is quite frustrating. The hotel also allows guests to leave towels on the loungers toreserve them - not exactly fair when other guests have to sit on the floor while loungers sit empty.

But the parties - UNBELIEVABLE! We went to Defected on Saturday night, which started at 5 and continued until midnight. The DJs and sound system were fantastic, they put on a great show with male and female burlesque dancers on the stage and podiums and the atmosphere was electric. By the end there were even loads of people dancing in the pool.

A true Ibiza experience I'll remember forever and I'd definitely return! I'd recommend this hotel to anyone looking for luxury mixed with partying.

After reading lots of negative reviews i was apprehensive as to what to expect!
Security - Polite, courteous all week. They patrol the full surroundings to ensure know one stopping at the hotel can enter. This made it feel even more exclusive! Never felt safer at a hotel before!
Breakfast - Amazing, best selection ever! Champagne on ice every morning, fantastic range of juices, smoothies & coffees. Massive selection of fresh breads, fruit, yoghurts, cereals etc. Even had caviar with the seafood selections!
Parties - Vagabundos closing party was amazing. More mature age group than in the other clubs, looks fantastic at night and they all finish promptly at 12. Drink prices are around average in comparison to the other Ibiza clubs. Other two parties i didn't go to as they weren't my style of music so can't comment.
Pool - 2 pools, big pool where the parties are held and quieter pool where there were on average around 2 people in the day so great for total relaxation. Main pool has large beds which you can use for free as well as plently of normal beds. Chilled out music on and reasonable drinks prices
Rooms - Amazing but only slight critism is lack of storage space. Shower is unreal and beds are comfiest i have ever slept in! Had a complimentary bottle of Champagne on ice in our room on arrival which was a nice touch!
Beach - Lovely beach area, sunbeds are 7 Euro and large beds are 180 Euro which includes a bottle of champagne! Beach bar food was amazing but a bit pricey!

I was very worried reading the reviews before i went and was dreading it to be honest. All i can say that the management must read these reviews and try to put them right. Slow rude reception; really couldn't have been better, the pool area and the staff; lovely, the rooms, fab,the cocktails; to die for, the security staff, like security staff should be! the breakfast; couldn't be better. Lived it up and will be back next year for longer. The parties were great and if you wanted to finish and go to bed when they ended at 12 you could. GO GO GO!!!!

I can't really see why some people are moaning about the service. I had read the reviews before so was watching out for issues ... And by the way, my wife and I often stay in 5* hotels so we know what to expect.

Check in

- While the person who checked us in wasn't a world of smiles, the check in was quick and precise. We were taken to our room and they explained how everything works. So far so good.

- The security getting in and out of the hotel is pretty tight but I see that as a positive. Keeps the riff raff out and also keeps your room safe

- On day 3 my wife called the reception for an Iron and 5 minutes later it arrived. They didn't bring an iron board (but to be fair we didn't specifically asked for one) so we did and that arrived 5 minutes later.

- They don't do a drinks server to your lounger, but there is always someone at the bar, and they're very relaxed about you drinking your own drinks at the pool

Parties

The parties are fantastic, and you don't have to pay the club drinks prices. Just nip up to the room and top up your vodka or beer! That said if you're not here to party, stay elsewhere.

Rooms

The rooms are lush, clean and precise and the shower is a sensation.

Loungers

There are plenty of free loungers around the main and second pool and they're extremely comfortable and free towels are available.

Overall I thought it was great for quiet days and lively nights. Will be going back.